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23343

November 12th, 2006 12:00

Windows Media Player 11 breaks Roxio Creator

A cautionary tale:
 
I am service tech and work on LOTS of Dells. Lately I found that when I completed an update of a Dell system, the Roxio (Sonic) Creator software would not work. Closing the app, would generate at least three errors and all would refer to "mediahub.exe" in the Sonic application folder.
 
I just rebuild another Dell system and found the cause...or so I think. It seems to be Windows Media Player 11. As soon as I installed WMP11, the Sonic app broke. I then used  Windows System  Restore to remove WMP11 and the problem went away.
 
By the way, I had exactly the same results with a Sony using the same OEM version of Sonic.
 
This does not affect the Dell OEM version of Record Now 7.3
 
Anyone have a fix??

2 Intern

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12.7K Posts

November 12th, 2006 16:00

Have you tried to reinstall Roxio after WMP11 install, see if it repairs the problem caused by WMP11?

2 Intern

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281 Posts

November 12th, 2006 19:00

I have the roxio creator on  a sony laptop. It burns data onto a cd, I didnot try a dvd. but when you come out of the program it gives you the three errors you were talking about.Help  I don't have the disk to reinstall.

23 Posts

November 13th, 2006 02:00

Reinstalling does not help. Only removing WMP 11 takes care of it.

2 Intern

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12.7K Posts

November 13th, 2006 02:00

Use Nero, this forum is littered with roxio problems, originally developed for the MAC and adapted to PC.. Either something breaks Roxio or Roxio breaks something. I have installed Roxio in the past and could not believe all the software registry entries it made, patching windows to make it work, been using Nero ever since with no problems...
 

Message Edited by mombodog on 11-12-200610:54 PM

23 Posts

November 13th, 2006 03:00

I actually when needed, I remove Creator and install Record Now 7.3...a nice simple program from Sonic before they added in the Roxio stuff.
 
But the point of this thread it to find a solution...and it is a solution that Dell should provide. Roxio won't talk to us because the Dell installed version of Creator is an OEM product.
 
Of course the Dell Techs (first level at least) are clueless on this issue.

2 Intern

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12.7K Posts

November 13th, 2006 03:00

Bang your head or just switch like I and many others did..

1 Message

December 8th, 2006 20:00

Hi,
 
I found out something of a solution on the 'mediahub.exe' problems in combination with WMP 11. I already had WMP 11 Béta for some time, and it worked for me, also in combination with Sonic (pre-installed on my Inspiron 9400). But with the final version of WMP11 it created the 'mediahub.exe'.
 
What I did was the following. In the config screen - Software, just remove WMP11 (2 are listed in software). It sets it back to another version of WMP. Then Google for mediaplayer 11 beta, download this and install it on your pc. After that, no problems with Sonic. But just remember: DO NOT click on 'update WMP' when this screens appears as you open WMP.  Just leave the béta version as it is.
 
Now you have WMP 11 (if you want it) and Sonic works also perfectly.
 
greetz Redrizla2

Message Edited by Redrizla2 on 12-08-200604:26 PM

23 Posts

December 10th, 2006 13:00

Microsoft seems to have just fixed the issue. I received an automatic update from MS for WMP 11 which gave me the courage to try WMP on a machine that had previously had problems. With a fresh download of WMP 11, I had no problems with Roxio.
 
 

2 Posts

December 21st, 2006 14:00

I just recieved a new Inspiron 1501 for a customer - upon completeing our system build and updating to WMP 11 I see the same errors reported in this thread.  No amount of reinstalls or updates have fixed the issue.  I have updated from both Microsoft Update and gone directly to the WIndows Media Player website.  If I'm missing something please let me know otherwise this issue is not yet corrected.

23 Posts

December 22nd, 2006 03:00

And while I had thought that MS or Roxio had fixed this...I was wrong. Still the same problems for me. Amazing!!!

35 Posts

January 10th, 2007 15:00

I'm also receiving this error on my brand new XPS 410 and a Dimension 5150 that is about 5 months old! Is this something that Dell is responsible for fixing? I'm very disappointed at the quality of the software that Dell sent with the XPS 410! Hoping soon to see a fix.

2 Intern

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4.4K Posts

January 10th, 2007 17:00

I don't know what version of Roxio (Sonic) creator software this thread refers to, but I have Roxio Easy Media Creator 9 suite (EMC 9) and there are no conflicts with WMP 11, except for one minor thing not related to what is under discussion in this thread.
 
 Maybe the problems are with Dell OEM Roxio (Sonic) software? I note from other posts that the Sonic Cineplayer Dell OEM version has/had a problem, also not encountered in the version of Cineplayer that is part of EMC 9.
 
[FYI the problem I have encountered is that although Roxio's drag to disc is not set to load on startup, it hijacks the burner drive and WMP11cannot recognise that there is a blank CD in my burner if I want to use WMP to burn an audio CD. The fix for that is to right click on the drive icon in Windows Explorer and click 'disable drag to disc for this drive'. Then burning CD in WMP works OK. That context menu item is reversible (i.e. if you disable drag to disc for the drive the entry becomes 'enable drag to disc'). I suspect that Nero InCD or Sonic DLA would cause the same problem].
 
XP home SP2 all updates, IE 7, WMP 11.

Message Edited by JRosenfeld on 01-10-200707:50 PM

2 Posts

January 11th, 2007 01:00

I was finally able to find a link for Windows Media player 10 out there hiding on microsoft site (the official 10 link went to 11) I provided it to Dell for their knowledgebase - apparently it didn't get in or they don't distribute it well) For those who need it:

http://www.microsoft.com/downloads/details.aspx?FamilyID=b446ae53-3759-40cf-80d5-cde4bbe07999&displaylang=en

23 Posts

January 11th, 2007 01:00

I am sad to say you are quite right. The bug is NOT fixed. I experienced it again yesterday after setting up a brand new Precisions 320.
 
I called Dell's Enterprise Support....and the tech didn't have a clue about what to do.

23 Posts

January 11th, 2007 02:00

Thanks for the link.....I guess I will be using this for awhile!
 
Pity Dell doesn't offer any help!
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