windows media player

Question

when i try to open wmp9, i get 'this page cannot be displayed'   i have called dell twice, called my internet provider, and have not found solution to problem.  can anyone help?

Mary G · Answer

WMP 9 is a program, not an Internet site. Go to Start> all programs>accessories>Entertainment>Windows Media Player and see if it opens up in a Window. You should be able to customize the settings to let WMP know how you connect to the Internet.

bangadrum · Answer

i guess i wasn't clear.  i am able to open the program, but when i select 'media guide' in the program, i get the message 'this page cannot be displayed'

Annie70 · Answer

bangadrum, Are you running a Firewall? Did you give Windows Media Player permission to access the net through this firewall?

bangadrum · Answer

i am running a firewall...mcaffee.   i have already tried disabling it and i am still unable to connect.  are you familiar with it?  any ideas? thanks.

Annie70 · Answer

bangadrum, No I am sorry I do not use McAfee Firewall so I cannot help you there. I am sure someone else will jump in here with an idea.

BBlackie · Answer

For the McAfee firewall, open the Dell (or McAfee) Security Center.  On the left side of that click on the Personal Firewall Plus to bring up the McAfee Firewall.   In that screen see if the traffic light is green.  If it is, then go down to the second paragraph in the left column...something like View Internet Applications, I think...and click on that.  Try to find the Windows Media Player in there (you may have to scroll down the list).  If you find it and it displays Access Blocked, then highlight by clicking with the left mouse button, then click the right mouse button and select Allow Full Access.  Close the Security Center and you should be able to use the Media Player correctly.

redwolfe_98 · Answer

are you connected to the internet when you try to view the 'guide' page in wmp?

bangadrum · Answer

BBlackie,  thank you thank you thank you!  you can't even believe how much time i have spent trying to solve this problem.  the so called 'expert' techinicians at Dell couldn't even give me the solution.  i appreciate your help very much.  thanks again - kathy

BBlackie · Answer

Kathy, glad I could be of some assistance.

Bishop29 · Answer

I have this exact same problem - not only with Media Player, but also with Outlook 2002. Unfortunately, I do not run a software firewall, so I can't use the fix listed. I use Microsoft's wireless router (MN-700), but haven't seen any settings similar to what was described above.

Interestingly enough, all other internet activity works fine.

Does anyone have any suggestions?

MrBlonde · Answer

My problem is slightly different and wondering if anyone else has experienced this. Whenever I open my windows media palyer 9 and go to the home page of media guide some of that page conatins html type text. Not all of it but some. When I click on the music, movies page within media guide it displays fine. The same happens when I use internet explorer to visit the same page at windowsmedia.com. The page still functions but I'm curious as to why only this page. This just started about two weeks ago and I haven't installed anything new (other than microsoft required automatic updates and live update from Norton anti virus). I've tried doing restores and also trying it in safe mode and it still appears that way. To check my internet service I hooked up mycable modem to a computer running windows 98 and no issues.

Any suggestions would be great.

Jim

Windows General

windows media player

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