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February 11th, 2010 13:00

Windows vista to Windows 7: Touch screen?

I just upgraded my windows vista to windows 7. i have a studio 19 all in one touch screen computer. But now that i have windows 7, my touch screen doesn't work.... help? I've already tried downloading the application off of dell and i tried reinstalling the software. What's the problem??

February 11th, 2010 16:00

and i tried to re-install vista and it won't work on that now either

12 Elder

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February 11th, 2010 16:00

But now that i have windows 7, my touch screen doesn't work....

Be more specific?

Touch Zone icons may disappear on Studio One 1909...install Dell Touch Zone (R247966, A03 version)

Not able to adjust desktop icon size by multi-finger touch action on Studio One 1909...Download and install latest version AO4 "Touch Panel" driver (R244222.exe)

Dell Touch Zone icon appears as white box...Download and install the latest A03 Dell Touch Zone version

Ron

February 11th, 2010 16:00

no it simply doesn't exist. when i upgraded it didn't detect a touch input, like i don't even have a touchscreen. i've tried re-installing the program but it won't work. When i diagnose the problem it says Touch screen is not connected. Reconnect the screen.

12 Elder

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February 12th, 2010 10:00

Did you install all the right drivers when you reinstalled Vista? (Be sure to select the right version of your OS at the top of the screen)

It wasn't clear to me from your original post if you have the Studio Desktop 1909. But if that's your system, it requires a chipset driver that has to be installed first before all other drivers for both Vista 32 and Vista 64.

If you didn't install the chipset first, download it onto your desktop and then reboot in Safe Mode. Double-click on the chipset file to install it and then reboot normally. Now make sure all the right touch screen drivers and software are installed.

Ron

12 Elder

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February 12th, 2010 11:00

Another thought...

If you didn't reformat the hard drive when you upgraded to Win 7 or when you went back to Vista, you might still have Dell's Image Restore on your hard drive. It will reset the hard drive to exactly the way Dell shipped it, but all personal files, any software and updates you installed will be lost, so be sure to back up first.

Even if you didn't reformat, I don't know if all your OS installations changed the master boot record, meaning Image Restore may no longer be accessible, but worth a try.

Ron

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