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12179
January 8th, 2007 16:00
Windows XP SP2 Hangs during Shutdown/Restart
When I try to turn off or restart Windows XP, it hangs at the "Windows is shutting down" screen. I have rebooted in safe mode and was able to restart in safe mode. I have tried system restore and run the check disk utility without success. I checked the Event Viewer and saw 2 recurring warnings from EvntAgnt. The first is event 1003 and the second is event 1015. I used memtest and it didn't find any errors. I have also run the free TweakNow and Eusing registry cleaners.
I have 4 icons on the systray. Trend Micro Internet Security, Webroot Spy Sweeper, Norton Password Manager and InCD.
System info:
Dell XPS Gen 3
Windows XP Pro SP2 (w/ all current updates)
1GB RAM
1 250GB Western Digital HD (primary)
1 300GB Seagate HD (secondary)
Dell XPS Gen 3
Windows XP Pro SP2 (w/ all current updates)
1GB RAM
1 250GB Western Digital HD (primary)
1 300GB Seagate HD (secondary)
Here is the tasklist.
Image Name PID Session Name Session# Mem Usage
--------------------------------------------------------------------------
System Idle Process 0 Console 0 16 K
System 4 Console 0 212 K
smss.exe 672 Console 0 388 K
crss.exe 736 Console 0 4,108 K
winlogon.exe 760 Console 0 3,096 K
services.exe 804 Console 0 3,540 K
lsass.exe 816 Console 0 5,928 K
ati2evxx.exe 1000 Console 0 2,364 K
svchost.exe 1016 Console 0 5,148 K
svchost.exe 1104 Console 0 4,420 K
svchost.exe 1200 Console 0 20,624 K
InCDsrv.exe 1220 Console 0 4,608 K
svchost.exe 1308 Console 0 3,336 K
svchost.exe 1432 Console 0 4,540 K
spoolsv.exe 1668 Console 0 5,264 K
guard.exe 1820 Console 0 11,584 K
CDANTSRV.EXE 1832 Console 0 1,440 K
CTSVCCDA.EXE 1848 Console 0 1,564 K
IAANTmon.exe 1888 Console 0 1,380 K
MDM.EXE 1908 Console 0 3,104 K
PcCt1Com.exe 1956 Console 0 6,408 K
snmp.exe 256 Console 0 3,808 K
svchost.exe 280 Console 0 4,156 K
symlcsvc.exe 304 Console 0 504 K
Tmntsrv.exe 456 Console 0 4,216 K
tmproxy.exe 504 Console 0 64,528 K
SpySweeper.exe 608 Console 0 18,880 K
TmPfw.exe 2216 Console 0 6,216 K
explorer.exe 2680 Console 0 23,608 K
pccguide.exe 2720 Console 0 6,588 K
wmiprvse.exe 3232 Console 0 6,820 K
IAAnotif.exe 3652 Console 0 2,572 K
SpySweeperUI.exe 3752 Console 0 10,600 K
InCD.exe 3820 Console 0 10,480 K
AcctMgr.exe 3884 Console 0 15,004 K
wuauclt.exe 4000 Console 0 9,912 K
acrotray.exe 144 Console 0 3,096 K
iTunesHelper.exe 2368 Console 0 4,168 K
ctfmon.exe 2436 Console 0 5,824 K
iPodService.exe 1484 Console 0 3,992 K
acrobat_s1.exe 2812 Console 0 2,784 K
ssu.exe 2972 Console 0 3,392 K
iexplore.exe 3128 Console 0 27,176 K
cmd.exe 3668 Console 0 2,944 K
TASKLIST.EXE 184 Console 0 4,488 K
System 4 Console 0 212 K
smss.exe 672 Console 0 388 K
crss.exe 736 Console 0 4,108 K
winlogon.exe 760 Console 0 3,096 K
services.exe 804 Console 0 3,540 K
lsass.exe 816 Console 0 5,928 K
ati2evxx.exe 1000 Console 0 2,364 K
svchost.exe 1016 Console 0 5,148 K
svchost.exe 1104 Console 0 4,420 K
svchost.exe 1200 Console 0 20,624 K
InCDsrv.exe 1220 Console 0 4,608 K
svchost.exe 1308 Console 0 3,336 K
svchost.exe 1432 Console 0 4,540 K
spoolsv.exe 1668 Console 0 5,264 K
guard.exe 1820 Console 0 11,584 K
CDANTSRV.EXE 1832 Console 0 1,440 K
CTSVCCDA.EXE 1848 Console 0 1,564 K
IAANTmon.exe 1888 Console 0 1,380 K
MDM.EXE 1908 Console 0 3,104 K
PcCt1Com.exe 1956 Console 0 6,408 K
snmp.exe 256 Console 0 3,808 K
svchost.exe 280 Console 0 4,156 K
symlcsvc.exe 304 Console 0 504 K
Tmntsrv.exe 456 Console 0 4,216 K
tmproxy.exe 504 Console 0 64,528 K
SpySweeper.exe 608 Console 0 18,880 K
TmPfw.exe 2216 Console 0 6,216 K
explorer.exe 2680 Console 0 23,608 K
pccguide.exe 2720 Console 0 6,588 K
wmiprvse.exe 3232 Console 0 6,820 K
IAAnotif.exe 3652 Console 0 2,572 K
SpySweeperUI.exe 3752 Console 0 10,600 K
InCD.exe 3820 Console 0 10,480 K
AcctMgr.exe 3884 Console 0 15,004 K
wuauclt.exe 4000 Console 0 9,912 K
acrotray.exe 144 Console 0 3,096 K
iTunesHelper.exe 2368 Console 0 4,168 K
ctfmon.exe 2436 Console 0 5,824 K
iPodService.exe 1484 Console 0 3,992 K
acrobat_s1.exe 2812 Console 0 2,784 K
ssu.exe 2972 Console 0 3,392 K
iexplore.exe 3128 Console 0 27,176 K
cmd.exe 3668 Console 0 2,944 K
TASKLIST.EXE 184 Console 0 4,488 K
Thanks!
No Events found!


mombodog
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January 8th, 2007 17:00
crkeehn
15 Posts
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January 8th, 2007 23:00
good luck
RoHe
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January 8th, 2007 23:00
http://www.microsoft.com/downloads/details.aspx?familyid=1b286e6d-8912-4e18-b570-42470e2f3582&displaylang=en
Ron
element02
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January 9th, 2007 12:00
RoHe
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January 9th, 2007 17:00
Glad uphclean.exe solved the problem.
Ron