XPS 8700

Question

The laser mouse in our XPS 8700 (Windows 10) stopped working. We bought an optical mouse. When we turned on the machine, we got a blue screen titled RECOVERY, and it said, your PC/Device needs to be repaired. A required device isn't connected or cannot be accessed. Error Code 0x0000225.

You'll need to use recovery tools. If you do not have any installation media (Like a disk or USB device) you will need to contact your PC administrator or PC/Device manufacturer.

Press ENTER to try again

Press F1 to enter recovery Environment

Press 8 for Startup Settings

Press Esc for UEFI Firmware settings.

I pushed all said buttons and nothing worked.

I then pressed F12 rapidly and ran a diagnostic test and everything appears to be ok. The new mouse was worked.

I have another desktop computer XPS 8940 with WINDOWS 11 that I am using.

What am I doing wrong and what can I do to make my XPS 8700 operational again?

anne_droid · Answer

Hi

Well a good internet search should produce some utube video's, and also a long winded explanation, see below.....

Run Automatic/Startup Repair:
- Boot from Windows 10 installation media (USB/DVD).
- Select language preferences and click "Repair your computer."
- Navigate to Troubleshoot > Advanced options > Startup Repair.
- Wait for repair to complete and restart.
Repair Boot Sector or Rebuild BCD:
- Open Command Prompt from Advanced options.
- Run commands:
  
  text
  
  bootrec.exe /FixMbr bootrec.exe /FixBoot bootrec.exe /RebuildBcd
- If rebuilding BCD fails, try:
  
  text
  
  bcdedit /export C:\BCD_Backup c: cd boot attrib bcd -s -h -r ren c:\boot\bcd bcd.old bootrec /RebuildBcd
- Restart PC.
Mark Partition as Active:
- Open Command Prompt, run diskpart.
- Sequentially run:
  
  text
  
  select disk 1 select partition 1 active exit
- Usually mark the System Reserved Partition (100MB) active, or C: drive if no System Reserved Partition.
- Restart PC.
Restore MBR:
- In Command Prompt:
  
  text
  
  bootsect /ntfs60 C:
- Restart PC.
Run CHKDSK and SFC:
- In Command Prompt:
  
  text
  
  sfc /scannow /offbootdir=c:\ /offwindir=c:\windows chkdsk c: /r
- Replace c: with your Windows drive letter.
- Restart PC.
Repair Install Windows:
- As a last resort, perform a repair installation (in-place upgrade) of Windows 10, which keeps user data intact but re-installs system files.

These methods address the common causes for the 0x0000225 error by fixing corrupted boot files and marking the correct partition active. If none of these work, a clean install might be needed.

This guidance is based on established repair procedures for the 0x0000225 boot error in Windows 10.

So perhaps do some research before committing to a course of action.

If in doubt please ask.

Windows General

XPS 8700

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