Installation issues

Question

Hello,

we have set up a new Windows Server 2019 for WMS.

Unfortunately, we are having trouble completing the installation. When we try to import the license (WMS Standard), nothing happens.

I click on “Import”, but there is no response. The “Next” button remains greyed out and cannot be selected.

Is this a known issue?

Reinstalling didn´t help.

Thank you.

DELL-Scott H · Answer

Try a different browser, Chrome/Edge

svenkun · Answer

@DELL-Scott H​ i tried chrome, edge and firefox :/ it is the same in every browser

DELL-Scott H · Answer

Hmmm,

I have not seen this so something else must be going on .

Any 3'rd party security tools installed on the server? AV/Bowser protection?

Are all the "Dell..." Service running?

Are you trying from the browser on the WMS VM, or remotely?

Try it from another device

svenkun · Answer

@DELL-Scott H​ so I tried a different system, etc., and it doesn’t work. I think there may be a problem with the license key. Today I tried to install the newest version again (5.5), and at least now I get an error message: 'Enter a valid WMS Standard Key.' But I copied the license directly from the email. Is there a way to check the license or generate a new identifier to obtain a new license?

DELL-Scott H · Answer

@svenkun​ Sent you a Direct message

fsankey · Answer

Hi.  Im having the same issue and have tried the solutions above.  Anything to share ?

DELL-Scott H · Answer

@fsankey​ Can you describe what problem you are facing?

Wyse Management Suite

Installation issues

Was this post helpful?