Start a Conversation



16 Posts


August 31st, 2022 19:00

Last User shows as WebAuth after update ThinOS to 2208 (9.3.2102)

I am testing the new ThinOS 2208 with Citrix and Zoom packages. Our users connect to the Citrix Cloud Broker to access the store and are authenticated using ADFS. 

WMS (Dell Cloud version) now shows the last user of the device (Wyse 3040 or 5070) as "WebAuth" rather than the actual users name.


Any ideas where I might need ot make a change or is this a bug? it will be hard to locate a users device is all 900 end up beingused by "WebAuth"

1 Rookie


681 Posts

September 1st, 2022 08:00

Open a case so engineering gets visibility to this.

2 Posts

October 7th, 2022 07:00

Did you get this resolved?  My workaround has been to use Citrix Director to locate devices.  It is extra work , but at least I can tell which one someone is on.

October 11th, 2022 05:00

I have been told the fix will be in the next release.

January 13th, 2023 07:00

Still waiting on this fix. It did not make it in the current release.

2 Posts

April 7th, 2023 13:00

Have you find any resolution? 

Experiencing the same issue with ThinOS 2303 (Cloud) 

April 10th, 2023 05:00

We ar enot having the probelm with v2303. I can not remember what the fix may have been, possibly a configuration issue with the way we were connecting with AAD. 

2 Posts

April 10th, 2023 06:00

Thank you Mike,


I will ping support on this.

No Events found!