RD Gateway - Sits on Connecting

Sorry you are having trouble getting connected, lets see if we can get this figured out for you...

First off, for future reference, the version number can be found by tapping the PocketCloud logo on the top left of the screen while in the app. If you downloaded it yesterday, it should be version 1.2.265. 

Are you ever getting an error message when trying to connect? Any error message it gives you could help us narrow down where the problem is. Are you connecting over wifi or 3g/4g from your tablet device? You mentioned having multiple tablets, have you attempted to log on using a different device?

.. I just tried from an iPad and same problem .. work fine without RD Gateway .. but when I turn it on .. endless "connecting"

I am sorry you are still experiencing this issue, I am looking into what could be causing the problem and will post when I have more details for you.

Hi Josh, 

Thanks for the response .. yes it appears I'm running version 1.2.265.

No error message is ever displayed, it just sits on "connecting" with the spinning circle forever (well for atleast 15 minutes which is the longest I waited before killing the app.)

I have tried to connect over 3G,4G and Wifi .. and from 2 different devices. One is an android phone, and one is an adroid tablet.

I have checked the security logs on our RD Gateway Server, and it appears that it IS authenticating. I see a sucessful logon event for every time I have tried it.

Hope this helps ..

Great thank you .. I can provide a login for you if needed... I would love to get this working properly.

Just FYI, the TRIAL software "Xtralogic Remote Desktop Client" for Android works perfectly .. any ideas? I would much rather use pocketcloud

Thanks for the additional information. Make sure the option under Application Settings in PocketCloud for SSL Certificate Handling - Accept All Certificates is turned ON. Let me know if this helps.

Yes, I have tried with that setting turned ON and OFF .. same result .. i have pretty much turned everything on and back off again in hopes it would work, but always the same result...

I'm using a Self-Signed cert, would that be a problem? I was prompted to accept it the first time I tried to connect and after clicking ACCEPT I was never asked again..

I've also deleted all saved certs and tried again .. same result...

OK - I can now connect - for anyone else who has the same problem - it appears that the machine that you are connecting to (the machine on the internal LAN - not the gateway public address) MUST be a machine name, NOT an IP address.
A normal RDP connection using a gateway from a desktop machine works with either - and I had IP addresses in.
However I can use machine names - and now it seems to work - so I'm happy :-)

Would be good to get your devs to look at why it won't take an IP address though as I expect I won't be th only one caught like this

Thanks

Good news and I will pass this along.

Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Really sorry you are still having trouble with RD Gateway. Would you be able to set up a test account for me on your server and PM me the details so we can try to connect? Please let me know.

Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

WP, what happens when you try to connect to your RD gateway from the tablet browser? Just out of curiosity.

nearly same problem

I am experiencing nearly the same problem but the connection establishes after waiting for about 2 mins.
Any suggestions ?

Replied to your ticket via email. Thanks for the additional information.

Sorry for the inconvenience and I assure you we are working hard to get the next version out. We were planning on having it out by now, but with the holidays it has been delayed a bit. I am hoping in the next week it will be available.