windows xp installation issue

when running the setup wizard, automatic configuration screen HANGS at Detecting System Settings.....IE. no settings list appears. If I hit the skip option the program just exits.

The following info was sent to Wyse yesterday (information is answered at the end of the post):
Sorry for the inconvenience. In order to proceed to help you resolve the issue you are experiencing, and help us troubleshoot the problem, please answer as accurately as you can the following questions:
1- What is the version NUMBER of PocketCloud you are using on your mobile device
(see link below if you don't know how to find this information)? (REQUIRED)
2- What is the model of the mobile device you are using(e.g. Evo, iPhone, iPhone4, iPad, Xoom)?
3- What version of Windows are you using on your Remote computer (e.g. Windows 7 Ultimate, 64 bit)?
4- What version number of PocketCloud Windows Companion are you trying to install?
Also, can you please send me the PocketCloud Installation log.

1. Version 1.2.182
2. HTC Velocity 4G
3. Windows XP Professional 2002, SP3
4. Version 2.4.8
5. Re: installation log, there is NO log file in the TEMP directory however there is a Subdirectory “WisePocketCloud” which is empty.