Evan, are you usinf auto-discovery or a manual connection to connect?
If you are using auto-discovery, can you please provide us with a log file from the companion software to help us diagnose the issue? To do this, please do the following:
Windows: 1- Right Click on kite icon in the system tray 2- Select Preferences 3- Navigate to the Advanced tab 4- Check the Enable Debug option 5- Attempt to reproduce the issue 6- Navigate back to the Advanced tab under the companions preferences 7- Press the ... button next to where you enabled the debugging mode 8- Save this file and send it to us using out ticketing system (submit a ticket here: http://pocketcloudsupport.wyse.com/tickets/new) and be sure to include a link to this forum thread with a note mentioning that I (Josh) asked you to send us the log file.
If you are not using auto-discovery, please let me know what the exact error message(s) you are getting are.
Josh-2015
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August 2nd, 2015 05:00
Evan, are you usinf auto-discovery or a manual connection to connect?
If you are using auto-discovery, can you please provide us with a log file from the companion software to help us diagnose the issue? To do this, please do the following:
Windows:
1- Right Click on kite icon in the system tray
2- Select Preferences
3- Navigate to the Advanced tab
4- Check the Enable Debug option
5- Attempt to reproduce the issue
6- Navigate back to the Advanced tab under the companions preferences
7- Press the ... button next to where you enabled the debugging mode
8- Save this file and send it to us using out ticketing system (submit a ticket here: http://pocketcloudsupport.wyse.com/tickets/new) and be sure to include a link to this forum thread with a note mentioning that I (Josh) asked you to send us the log file.
If you are not using auto-discovery, please let me know what the exact error message(s) you are getting are.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com