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October 26th, 2023 15:22

ThinOS - SAML authentication to Azure AD timeout

We are moving to Citrix cloud and are using SAML authentication to Azure AD for logins. We have found that there is a two minute window from the time the logon box appears to the user signs in. If they go past the two minutes then they get a Citrix error and have to power off the Wyse thin client and power on to try again. We are on ThinOS 9.4.3087 and Citrix Workspace v2308. We have tested and this only happens on the Wyse thin client. Has anyone else seen this before?

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681 Posts

October 26th, 2023 15:49

When the request times out, Can you use ESC or CTRL ESC to return to the ThinOS login screen (without rebooting)?

October 26th, 2023 19:03

Thank you, yes if you close the Azure login window there is the option on the Wyse OS login to hit ESC to relaunch the Azure login page. That's certainly easier but it would be nice if it could be longer before it times out.

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681 Posts

October 27th, 2023 14:18

I believe we are limited with what the AVD SDK client provides for us for timeout.  

The next release is 12/1 (ThinOS 2311) hopefully the updated package gives more flexibility from MS. 

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