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Dell XPS 9570 suddenly crashing
Hello,
I have this problem, two days ago my Dell XPS 9570 suddenly started shutting down. All of a sudden it shut down, then turned itself right back on and tried to start 3-5 times, during which it shut down again several times. Then when the login page came up, it ran for a while after logging in, but then it repeated. Occasionally through boot up the Dell Recovery option popped up.
I tried everything possible, but the problem repeated. Interestingly, the computer ran for 5 hours straight in the morning, but then the problem repeated and ran in a cycle until I shut it down for an extended period of time (30 minutes).
I then found advice on the forum to try adjusting the cooling in Dell Power Manager, as the fan was running at full blast even under minimal load. I set the cooling to Cool and the computer hasn't shut down since. The computer surface is cold, the fan runs minimally, even though I have Photoshop, Chrome and other applications running. The only problem is that the computer is noticeably slower at this setting. When I tried to set cooling in Power Manager to Optimized/High performance, problem came back.
The day the problem started, a new driver for NVIDIA GeForce RTX 1050 Ti graphics was installed (31.0.15.5212). I also connected a new USB-C 3.2 hub via an extension cable, probably unrelated, but the problems started on the same day.
Does anyone have a tip on what could be wrong? Thank you.
Sicilian10
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May 11th, 2024 14:46
I forgot to add that the problem persisted even after disconnecting the USB-C hub.
RoHe
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May 11th, 2024 20:21
Have you tried rolling back to the previous NVidia driver? Open Device Manager and find the Display Adapter entry for NVidia GPU. Click its Driver tab and click the Roll Back Driver button (assuming it's not grayed out).
<Moved to XPS laptop forum>
Nickname0
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May 12th, 2024 14:17
Your post is pretty interesting since I have a similar problem on my 7590, it started shutting down at the beginning of may and interestingly enough I also had just started using a USB C device. Sudden shutdowns and impossibility to restart also affected my computer and honestly I can’t track down any driver update this far. The computer now actually manages to run for long hours and perform long stress tests but then fails to reboot if asked to or after a shutdown. I basically need to wait some time before trying again and also some random shutdowns occur. It’s an interesting time coincidence this one
Sicilian10
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May 12th, 2024 18:14
@RoHe Yes, I did. Should I try uninstall the driver and install the latest one from the Dell site? It's from 2022. I have NVIDIA GeForce GTX 1050 Ti Max-Q GPU.
Sicilian10
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May 12th, 2024 18:16
@Nickname0 Interesting, I didn't want to give weight to it because it seemed unlikely, but it is true that some drivers were installed.
It's a USB-C 3.2 Hub from UNI, with 2 Seagate external HDDs and 1 Samsung T9 external HDD. I had it initially connected via a USB C extension cable.
RoHe
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May 12th, 2024 20:27
@Sicilian10 - You may want to run DDU (free) to completely remove the current NVidia driver before installing the one from Dell's site.
Read/follow the instructions, especially about disconnecting PC from internet and booting in Safe Mode. Be sure to download the driver you want to use before running DDU, but don't install it. When DDU is done, install the downloaded driver before reconnecting to the internet.
No promises this will solve the problem...
RoHe
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May 18th, 2024 20:42
Sounds like overheating...
If still under warranty, contact Dell Tech Support. Have Service Tag available when you contact them. (Don't post Service Tag here.)