At desktop, open a CMD prompt window, Run as administrator
At the prompt, type in: DISM.exe /Online /Cleanup-image /Restorehealth and press Enter Be sure to include a space in front of each / and note any error messages when that's done.
Assuming no errors in #2, at the CMD prompt, type in: sfc /scannow and press Enter Be sure to include a space in front of the / and note any errors when that's done
Assuming no errors in #2 or #3, just reboot...
What browser are you using? You have to be logged into the forum first before you can add an image to your post. When you click the Camera icon, this screen should pop up:
Don't click any of the buttons at the top. Just open the folder where the image is stored on your PC and drag it into the gray box on this screen. Then click Done at lower right (cut off in this image).
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
@Lulu_2020 - Nothing to worry about. You don't suddenly have two D drives.
"DATA" is the name of the drive where you store your files and D is the drive letter assigned to it by Win10. Just like the name of your boot drive which has Windows on it is called "OS" and its drive letter is C:
That's exactly the same that I see on my XPS 8930:
The drive name helps you know what the drive is used for, but Windows has to use the drive letter (eg, D:) and the \ to open or save a file on that drive. The \ is used so Windows knows what comes next is the path (folder name) followed by the file name. So D:\documents\myfile.doc means the file is on the D:\ drive, in the "documents" folder and its name is "myfile.doc".
Hi RoHe, I think I understand what you have explained but the OS (C:) does not appear to have two separate locations on This PC.
I have the same situation as you have shown below under Devices and Drivers. I tried to attach a photo but the camera icon takes me to screen that I can't work out to use?!
However, what has confused me is that under Folders, I also have D:\ and the same thing under Quick access. Again, I would have included a couple of photos but don't know how.
I don't recall there being what appears to be two options when I first started saving my documents etc to the D drive.
Quick Access is just a list of the folders you browse most frequently and the files that you recently accessed. The list changes over time as you use different folders. So stop worrying and enjoy using your PC...
As for inserting images, click the Camera icon in the box where you're writing your post. When that opens, just drag an image that's saved on your PC into that box. Click Done after the file uploads.
NOTE: You will see the image in your post immediately. The rest of us will only see a "placeholder" until the moderators approve your image which may take a few min to several hours.
Dell seem to think I must have created a second drive, even though they mirror each other. I asked if I could delete one but Dell felt there may be corruption issues and I might want to consider reinstalling the OS to remove the additional D:\ drive.
I understand that Quick Access is a list of the files I browse frequently. The other D:\ drive is under Folders.
The Camera icon brings up an odd dialogue box, and unfortunately I can't attach a photo of it . There is no option to drag a photo. I've never seen anything similar. The headings in the box are:
To take a screenshot hit the print screen on your keyboard. Then right click on desktop and choose Bitmap Image. Then just at the top left click paste and save as jpeg. You may want to use the markers
at top of bitmap to blot out any names and service tags.
I am confused here there can only be one (D)drive. That D is the drive letter of the DATA. Your system more than likely has a M.2 drive as the (C) OS. And the D drive is a older type spinning drive 1 TB or larger.
I did as you suggest at 1 and 2 below. No errors or problems.
When I did 3 below the process, 'found corrupt files and successfully repaired them.' I had a quick look at the CBS log but it didn't really make much sense to me!
I am using Google Chrome, and was signed in previously. The dialogue box I saw when I selected the camera icon looked nothing like the one in your email. It was just a white box with the headings given previously. However, I am now seeing the same screen as you.
Below is a photo of my Devices and drives. The 4 drives note shown are a DVD drive and 3 external hard drives:
Devices
This image shows my Folders, the other 5 are Music, Pictures etc
Folders
I hope the photos help to explain the situation I have with what appears to be two D drives and why I'm confused. As mentioned, the drives appear to mirror each other in terms of size, content etc.
I don't remember creating a second D:\ drive and there's no reason why I would have done so given I already had DATA (D:) there.
@Lulu_2020 - Since sfc said it fixed everything, you're fine and there's nothing else you have to do. And yes, CBS files are geeky!
Glad you're able to post images now.
Everything looks fine in that image. DATA (D:) is just the name of your storage drive. Windows uses D :\ with the \ because that's part of the path to files stored on the drive named DATA (D:).
So as long as everything is working ok, just leave things alone. And always back up your personal files on external media (eg, a USB HDD) on a regular basis, to be safe...
RoHe
10 Elder
•
45.2K Posts
0
April 7th, 2021 11:00
Try this:
Be sure to include a space in front of each / and note any error messages when that's done.
Be sure to include a space in front of the / and note any errors when that's done
Assuming no errors in #2 or #3, just reboot...
What browser are you using? You have to be logged into the forum first before you can add an image to your post. When you click the Camera icon, this screen should pop up:
Don't click any of the buttons at the top. Just open the folder where the image is stored on your PC and drag it into the gray box on this screen. Then click Done at lower right (cut off in this image).
DELL-Cares
Moderator
•
27.6K Posts
0
April 5th, 2021 10:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
RoHe
10 Elder
•
45.2K Posts
0
April 5th, 2021 11:00
@Lulu_2020 - Nothing to worry about. You don't suddenly have two D drives.
"DATA" is the name of the drive where you store your files and D is the drive letter assigned to it by Win10. Just like the name of your boot drive which has Windows on it is called "OS" and its drive letter is C:
That's exactly the same that I see on my XPS 8930:
The drive name helps you know what the drive is used for, but Windows has to use the drive letter (eg, D:) and the \ to open or save a file on that drive. The \ is used so Windows knows what comes next is the path (folder name) followed by the file name. So D:\documents\myfile.doc means the file is on the D:\ drive, in the "documents" folder and its name is "myfile.doc".
Lulu_2020
1 Rookie
•
29 Posts
0
April 6th, 2021 02:00
Hi RoHe, I think I understand what you have explained but the OS (C:) does not appear to have two separate locations on This PC.
I have the same situation as you have shown below under Devices and Drivers. I tried to attach a photo but the camera icon takes me to screen that I can't work out to use?!
However, what has confused me is that under Folders, I also have D:\ and the same thing under Quick access. Again, I would have included a couple of photos but don't know how.
I don't recall there being what appears to be two options when I first started saving my documents etc to the D drive.
RoHe
10 Elder
•
45.2K Posts
0
April 6th, 2021 08:00
It's still all the same D drive.
Quick Access is just a list of the folders you browse most frequently and the files that you recently accessed. The list changes over time as you use different folders. So stop worrying and enjoy using your PC...
As for inserting images, click the Camera icon in the box where you're writing your post. When that opens, just drag an image that's saved on your PC into that box. Click Done after the file uploads.
NOTE: You will see the image in your post immediately. The rest of us will only see a "placeholder" until the moderators approve your image which may take a few min to several hours.
Lulu_2020
1 Rookie
•
29 Posts
0
April 7th, 2021 09:00
Hi and thanks for your post.
Dell seem to think I must have created a second drive, even though they mirror each other. I asked if I could delete one but Dell felt there may be corruption issues and I might want to consider reinstalling the OS to remove the additional D:\ drive.
I understand that Quick Access is a list of the files I browse frequently. The other D:\ drive is under Folders.
The Camera icon brings up an odd dialogue box, and unfortunately I can't attach a photo of it . There is no option to drag a photo. I've never seen anything similar. The headings in the box are:
Source
Image description
Dimensions (2 boxes)
Constrain proportions
CTG_8273
2 Intern
•
514 Posts
0
April 7th, 2021 16:00
@Lulu_2020
To take a screenshot hit the print screen on your keyboard. Then right click on desktop and choose Bitmap Image. Then just at the top left click paste and save as jpeg. You may want to use the markers
at top of bitmap to blot out any names and service tags.
CTG_8273
2 Intern
•
514 Posts
0
April 7th, 2021 16:00
@Lulu_2020
I am confused here there can only be one (D)drive. That D is the drive letter of the DATA. Your system more than likely has a M.2 drive as the (C) OS. And the D drive is a older type spinning drive 1 TB or larger.
Lulu_2020
1 Rookie
•
29 Posts
0
April 8th, 2021 03:00
Hi Ron, thanks so much for getting back to me.
I did as you suggest at 1 and 2 below. No errors or problems.
When I did 3 below the process, 'found corrupt files and successfully repaired them.' I had a quick look at the CBS log but it didn't really make much sense to me!
I am using Google Chrome, and was signed in previously. The dialogue box I saw when I selected the camera icon looked nothing like the one in your email. It was just a white box with the headings given previously. However, I am now seeing the same screen as you.
Below is a photo of my Devices and drives. The 4 drives note shown are a DVD drive and 3 external hard drives:
This image shows my Folders, the other 5 are Music, Pictures etc
I hope the photos help to explain the situation I have with what appears to be two D drives and why I'm confused. As mentioned, the drives appear to mirror each other in terms of size, content etc.
I don't remember creating a second D:\ drive and there's no reason why I would have done so given I already had DATA (D:) there.
Lulu_2020
1 Rookie
•
29 Posts
0
April 8th, 2021 03:00
Hi and thanks for your posts.
See my post to RoHe with an update and photos which will hopefully help explain what I am seeing and why I'm confused.
The post includes photos of my Devices and folders.
RoHe
10 Elder
•
45.2K Posts
0
April 8th, 2021 10:00
@Lulu_2020 - Since sfc said it fixed everything, you're fine and there's nothing else you have to do. And yes, CBS files are geeky!
Glad you're able to post images now.
Everything looks fine in that image. DATA (D:) is just the name of your storage drive. Windows uses D :\ with the \ because that's part of the path to files stored on the drive named DATA (D:).
So as long as everything is working ok, just leave things alone. And always back up your personal files on external media (eg, a USB HDD) on a regular basis, to be safe...
Lulu_2020
1 Rookie
•
29 Posts
0
April 9th, 2021 00:00
Hi Ron, thanks for looking it over for me, and the reassurance
RoHe
10 Elder
•
45.2K Posts
0
April 9th, 2021 09:00
@Lulu_2020 You're welcome.
If your questions have been answered, please mark this thread as "answered" - thanks!