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July 15th, 2019 17:00

Windows 7 AS501 Speaker Driver update

I recently had an issue with a Windows update that caused my monitor to automatically go to sleep when logging in on regular mode, so I temporarily switch to Safe Mode where I had no sound.  I ended up having to take the whole unit to a Microsoft store where they fixed the monitor problem and downloaded new drivers for the sound.

Now when I click on the speaker I have few settings and everything sounds tinny. (sp?)  I tried to download a driver update but it failed.  Any suggestions?

12 Elder

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July 16th, 2019 09:00

Always include the exact PC model in your posts...

16 Posts

July 17th, 2019 18:00

XPS

12 Elder

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July 18th, 2019 11:00

There has to be a number after "XPS"...

This is an XPS 8700. The AS501 soundbar is connected to an unidentified monitor. We cannot know which driver the Microsoft store technician installed. But the Dell OEM Windows 7 Realtek ALC3861 driver is here.
DELL-ChrisM

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