Start a Conversation

Unsolved

N

80 Posts

4824

August 22nd, 2018 17:00

XPS 410/Dimension 9200, PSU troubleshooting?

I've had this machine for a lot of years and it's really been good. So if it's something fairly simply I'd like to fix it. 

Heard a sound, like a fan running. Finally dawned on me it was coming from my tower. Tried to wake the PC and nothing. Forced a shutdown and then turned it back on. The screen showing BIOS and such came up, then Dell splash screen and it started to load and then stopped pretty quickly. I tried this several more times and same thing, One time Dell screen filled almost clear to the end and I thought it would start but it quit again and the fan started singing again.

My husband and I have taken the back off and taken the power supply out. We used the method of the paper clip inserted into the green wire and the black wire next to it to see if the fan would run. At first it did, but it wasn't putting out very much air at all. Then when I unplugged it and plugged it again there was no air at all. 

Would I be fairly safe in assuming it is the power supply? The one in it is 375w, but I've read that I can go up to 550w. Is that correct?

I"ve also read on this forum that I don't have to use a Dell power supply -- Quote: "The Dimension 9200 does not use a Dell proprietary power supply, you can install most standard ATX power supplies with a 24-pin or 20+4-pin main motherboard power connector and this can be purchased from most local, or online computer stores."

I would sure appreciate if someone would respond and help me out with this problem. Thank you.

10 Elder

 • 

43.9K Posts

August 26th, 2018 16:00


@Nikilet wrote:

Apparently one can not add screenshots on this forum. I took some pictures but see nowhere to attach.

Tower is laying on its side on my dining room table. When I plug the cord into the PSU and then into the wall, I get a bright, amber, steady lite on the system board. It is tiny, but very bright. At the same time the power light on the front of the tower blinks amber, which I have read in numerous places is an indication of needing a new power supply. There are no other lights.

When I press the tiny black button on the PSU the little green lite does not lite up. Seems to me that should lite up if the power supply is any good. I am going to write to Amazon.

P.S. I contacted Amazon through chat. The have already sent me a return label. The gal I talked with confirmed that light on the PSU is for testing and it should light up if the unit is good.


PSU DOA...that's what I suspected...

That motherboard LED should be on 24/7 whenever the PC is connected to the power outlet, even if the PC is turned off. So it's nothing to worry about, unless PC is connected and the LED is off.

If you're using a power strip or surge, maybe your geeky friend should reinstall the old PSU and test out the PC when it's connected directly to the wall without the strip or surge. And if it still doesn't work, then you either have to order another PSU or...

80 Posts

August 26th, 2018 19:00

My geeky friend could not make it after all. 

Could you help me with a decision on getting another PSU? On page 1 of this topic a person called speedstep posted links on a number of units, but I'm not certain about the information. I did not understand any of what he talked about, but he said:

You need a specifc EPS 12v  PFC 80 percent or better power supply. The one that works without issue is EVGA Super Nova B1 110-B1-0750-VR  or  700B1

The B2  B3 BR BT BQ GQ G2 etc models of the same thing DO NOT WORK.

The reason is quite simple  You need 25A or more on the 3.3v and 5v rails as well as 150W combined power on those rails. You also need at least 3AMPS on the 5vSB rail. That means a 550 or 650W unit will not work.

Then he gave several links. That first one is only 59.99. But can I use a 700w or 750w when it only has a 375w in it now? I really don't want to order another one of the one I'm going to send back. Besides, this one speedstop suggested has a 3-year warranty and this one I have now, which doesn't work, did not. I want to get something ordered, put in and find out if PSU is the solution. If not, then I'm done.

80 Posts

August 26th, 2018 19:00

Thank you for info about the processor. It will all help me to make a decision when purchasing a computer.

80 Posts

August 27th, 2018 09:00

I"m replyig to a post made by speedstop. You explained how I "need 25A or more on the 3.3v and 5v rails as well as 150W combined power on those rails. You also need at least 3AMPS on the 5vSB rail."

Then you gave me some links, however when I follow the links and look at the charts, it's showing only 20A on the 5v and 24A on the 3.3v so I'm completely confused. Could you contact me on this and clarify so I can get a new power supply ordered as it was discovered the one I just ordered was dead on arrival.

9 Legend

 • 

47K Posts

August 27th, 2018 09:00

There are other power supplies in the same Series that have 120W or LESS combined power on the 3.3v/5v rails.  I do not know of any vendor that will allow you to draw the max current on each rail.  Volts X AMPS = WATTS  so 5 volts at 20 AMPS = 100W  3.3v X 15 = 50W  12V X 48 Amps = 585W   The problem is that the 5VSB uses at least 3Amps which is 15W

the -12v rail usually has 10W  (The PC does not operate in a Vaccuum) The CPU uses 65 to 95W.  This must be subtracted from the 12v @ 48 AMPS.  The hard Drive uses power, The Ram uses power, etc.

If you buy a power supply that has LESS THAN on any rail it won't work.

There are many many complaints about supplies not working.   I have used a 700B1 and a 750B1 in my dells as have others and they worked fine.

Power supplies are not a single connector with a single rail and a single spec of Watts.

All dell power supplies are 80 plus units which is why ATX is not ok and EPS 12v is.  The 375W unit has 150W on the 3.3v/5v rails COMBINED and lists 22Amps on the 5v Rails.  Dell Power supply current GOES UP on these rails as in the DELL 875 W Unit where the COMBINED power is 225W with 32A on the 5v rail and 30A on the 3.3v Rail.

Other vendors Claim to have 650 750 850 1000W units but they skimp on those rails specifically and in many cases this means the units DO NOT WORK.  The EVGA 750 B1 has been tested in many models of dell from 2006 to 2018 and works just fine.  You are free to buy any power supply from any vendor but the result may be a non working dell or worse the supply fries from over current and EATS everything, CPU, RAM, Hard Drive etc.  Usually takes LESS THAN 20 seconds before a loud POP then a motherboard fire.

 

 

 DELL 375WDELL 375W

 

DELL 875WDELL 875W

This is the Label on the 700B1  the $59 power supply. Combined power on the 3.3v/5v Rails is 150W.  5VSB is 3 Amps which is 15W and its an 80 percent Efficient EPS12v power supply. 

700B1.png

80 Posts

August 27th, 2018 10:00

You keep coming at me with all these figures and facts. I"m not opposed to learning something, but right now I need to order a PS, and I repeat, you said I have to have a unit with 25A on both the 3.3v and 5v, Then you direct me to the $59.99 unit, which states only 20A and 24A. So which is right? If it needs to have 25A on both as you said originally, then it doesn't look to me like this one will work because it doesn't have 25A on both.

p.s. I just read through your last post again and I think you might be trying to tell me that as long as it has 150W combined, that is more important than the amps, so this unit with the 20A and 24A will work because it has 150W combined.  ???

9 Legend

 • 

47K Posts

August 27th, 2018 10:00

The 750B1 has 25A listed on those rails.  The 750BQ from the same vendor has issues.  Others have used the 700B1 I have not YMMV.

This is my last post on this matter. Done beating the dead horse.

Feel free to buy any power supply you want. Dell only supports the unit that came with your dell from dell.

https://www.amazon.com/EVGA-SuperNOVA-Modular-Warranty-110-B1-0750-VR/dp/B00K85X23O/

 

750B1 SUPER NOVA750B1 SUPER NOVA

The $99 WORKS THE $69 DOES NOTThe $99 WORKS THE $69 DOES NOT

 

 

 

 

10 Elder

 • 

43.9K Posts

August 27th, 2018 10:00

Let's back up....

Wasn't the replacement PSU you bought on Amazon the same Dell part number PSU as the one you're replacing?

If that same PSU has worked for all these years in this PC, an exact replacement should also work, assuming the replacement PSU isn't DOA.  So maybe you should just look for that same Dell part number from a different source than the one on Amazon, and keep things simple.

9 Legend

 • 

47K Posts

August 27th, 2018 10:00

This is the label from the EVGA 500W1 100-W1-0500-KR  People buy this all the time because its $39. Then they demand to know why it doesnt work at all as a replacement for a DELL 305W or 375W power supply.  Because they base a power supply specifications on a Single Spec of WATTS and ATX 12V  vs EPS 12v 80

They make their choice based on price not actual specifications.

Note it still says 20A on 5v and 24A on 3.3v

HOWEVER the COMBINED is only 120W

Even a 305W Dell lists 150W COMBINED on the 3.3v/5v Rails.

You cannot use 100 percent on all rails at the same time. If you could then the 750B1 says 80 AMPS on the 12v Rails which is 960W which is not real. Its more like 15.4 Amps on 4 rails which is 61  The COMBINED output is a more important SPEC than Amps Listed because you cannot use 100 percent.

500B1.png

 

750 B1750 B1

DELL 305WDELL 305W

80 Posts

August 27th, 2018 10:00

It was discovered that the PS I ordered was doa. It had a test light on it that never did light up. I talked with Amazon and they said it should light if the unit is good. But EVGA actually sounds like a better unit. For one thing it has a 3 year warranty and the one I ordered before, which was more expensive, did not. 

732 Posts

August 27th, 2018 10:00

So basically you get what you paid for. If they can't snow you with hype they try to confuse you. What else is new?......

80 Posts

August 27th, 2018 10:00

I don't understand your post at all. Can you explain please?

80 Posts

August 27th, 2018 10:00

I would already have placed the order for one of the two you gave me links for, if it wouldn't have been for the discrepancy between what you told me about the 25A requirement on both 3.3v & 5v rails, and what shows on the chart on Amazon for this item, which is 20A amd 24A. That's what threw me off. 

I do not understand anything about all the facts and figures you gave me. I'm looking for help because I have no knowledge of these matters.

 

80 Posts

August 27th, 2018 11:00

I opened am account in the EVGA forum and just got an answer that the $59.99 EVGA which speedstop gave me a link for will work so I just ordered it. It should be here Thursday and then I guess we will find out it it's the power supply or if I will be sending another one back. 

I wish I could find a schematic of the wiring from the PSU inside the unit. If anyone reading this knows where I can find one online please advise.

9 Legend

 • 

47K Posts

August 27th, 2018 11:00

Power Supplies are not user serviceable parts.  There is Death in there Especially if the supply is not working.

The mains capacitors carry enough of a charge to kill you in less than 1 second.

DANGER WILL ROBINSONDANGER WILL ROBINSON

No Events found!

Top