3 Posts
0
1949
April 26th, 2022 01:00
XPS 8700, Windows 10 installed, BT missing?
I recently installed Windows 10 on my XPS 8700 system. It went better than I expected but after the installation was complete I found I had no BT (Bluetooth) at all. In device manager I do have: Other Devices / Unknown Device.
My system has a Intel Centrino(R) Advanced-N 6235 wireless adapter (with intergated Bluetooth). Currently the driver is from Microsoft V15.16.0.2. from 06.01.2015.
When I go to Dell's drivers web page and look for bluetooth drivers for my system, I am offered no drivers for my own system. If I look for all XPS 8700 systems, I am offered a driver for
- Intel 3160/3165/7260/7265/8260/8265 Bluetooth Driver.
When I go to Dell's drivers web page and look for wireless network drivers for my system, I am offered no drivers for an Intel 6235 on my own system. If I look for all XPS 8700 systems, I am offered a driver for
- Intel 7265/3165/7260/3160 WiFi Driver
- Dell Wireless 1704 802.11 b/g/n Wi-Fi Driver
- Dell 1703 Wireless and Bluetooth Driver
Can the community help me resolve this issue. Is one of the Dell drivers really an Intel 6235? Thank you in advance for any assistance.
CTG_8273
2 Intern
•
514 Posts
1
May 2nd, 2022 07:00
@Wpotter1950
Maybe check to see if there are optional drivers in Windows Update. You could also try a 3rd party driver utility like snappy driver . I would use the full download let it download all the drivers it will be large about 25 GB.
Pinkerton498
6 Posts
0
April 27th, 2022 03:00
See this https://answers.microsoft.com/en-us/windows/forum/all/lost-blutooth-function-in-dell-xps-8700-desk-top/5b950452-fd44-478e-9246-f1016af58e62
Wpotter1950
3 Posts
0
May 2nd, 2022 03:00
I read the Microsoft link in detail and it led to a further Microsoft link which was more relevant to my situation. But none of the suggested solutions fit exactly to my issue. Nevertheless I tried them all (to a greater or lesser extend).
- I cannot run the Bluetooth troubleshooter because my computer does not "know" that I have a bluetooth device.
- I cannot install the "latest" drivers from the manufacturer because Dell does not offer a driver for my system and instead referred me to Microsoft who referred me to Dell. Yes, I'm piggy in the middle.
- I cannot uninstall the Bluetooth device but I did uninstall the Unknown Device. It was found again on the scan and is still an unknown device.
So that kinda leaves me with no progress on this issue. Sorry. I sure could do with a pointer to a DELL driver for the Bluetooth device which is physically part of the Intel 6245 WiFi adapter. The Wifi itself appears to work fine when I test it but I usually have it unconnected and use wired Ethernet.
Wpotter1950
3 Posts
1
May 3rd, 2022 01:00
I had, at an earlier stage, gone to Windows Updates without success.
But, your suggestion for "snappy driver" did the trick. It immediately detected that a Bluetooth driver was missing and, after I installed the offered driver, now everything is working.
I am so grateful for your suggestion.