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November 21st, 2018 11:00

xps 8700

I turned my desktop off yesterday through the shut off option and when I woke up, tried to turn it on, nothing, went out to do stuff came back tried to turn it on again again, still nothing, I cleaned the interior of dust, checked the power supply and it is unlikely that the power cable is the problem, please help.

9 Legend

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33.4K Posts

November 21st, 2018 12:00

The first question, have you checked where its plugged into the AC power to verify there is AC power?  An obvious item, but I have to ask as this was the most overlooked item that our users missed when calling the hardware help desk I use to manage.

If the AC power is OK, unplug the power cord from the AC power for at least 30 seconds.  Then plug back In and see if it will power up.  There is a "crowbar" circuit (basically an electronic circuit breaker) and if had "crowbarred" the power supply will not power on until AC power is removed from the power supply input for about 30 seconds.

I don't see anything specific in the Dell manual but most motherboards have a small LED light that will be lit if the Power Supply is OK and connected to AC power.  The PC can be "off" and the light will still be lit.

9 Posts

November 21st, 2018 12:00

Yes the motherboard light is on, just tried leaving the power cord off for about a minute and still no response

9 Legend

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33.4K Posts

November 21st, 2018 13:00

I shouldn't have said the power supply is OK if the LED is on.  Just that it has 5VDC.  

Next step is to reseat (unplug then plug back in) the front panel power switch connection to the motherboard. And, if that does not help, reseat the 24 pin power connector.

#18 on the motherboard diagram is listed as the front panel power connection.

https://downloads.dell.com/manuals/all-products/esuprt_desktop/esuprt_xps_desktop/xps-8700_owner%27s%20manual_en-us.pdf

 

9 Posts

November 21st, 2018 13:00

Still nothing, the 24 pin was really tight and in a bad position to move so I didnt wanna mess with it

9 Posts

November 21st, 2018 13:00

Still nothing, the 24 pin was connected really tight, and is in a bad position to move so i didnt wanna touch it.

9 Legend

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33.4K Posts

November 21st, 2018 14:00

One final thing.  I don't think it will help but something to try.  Remove the CR2032 battery on the motherboard for at least 10 minutes.  Reinstall and see if it will power on.  

Sadly, the power supply can't really be checked.  Only way to check a power supply is replace it with a known good power supply.   Same with the motherboard and/or CPU.

Thus it may be better to take it to a (qualified) repair tech.  It will cost you but they should be able to determine what the problem is and give you the option to repair (or decide on a new PC depending on what is wrong, as this is a 2015 model.  Depending on what is wrong and how much it costs, it may be better to put those $$ toward a new one).

 

10 Elder

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45.2K Posts

November 21st, 2018 15:00

Does front power button light up when pressed but PC won't boot? What color it and is button steady or blinking? Does this model have a power supply status LED (and test button) on the back? Is that LED on or off when plugged into a working outlet? And if it has the test button, unplug PC for ~30 sec. Then plug in again and press/release the test button. LED should turn green and fans spin for at least 3 sec...

9 Posts

November 21st, 2018 15:00

 Front power button does not light up, the power supply test button works fine, LED turns green and and fans spin normally, already tested leaving the cable off and then trying to turn it on again.

9 Posts

November 21st, 2018 15:00

Worst thing is that this is like tge third time this happened usually when I leave it alone for a few hours it would start up as usual when I tried later, i'll have someone fix but don't really have the money to buy a new desktop

10 Elder

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45.2K Posts

November 21st, 2018 16:00

Power off and unplug. Press/hold power button for ~15 sec. Open the case and check/reseat all connections between motherboard to front panel. Then replace the motherboard battery, CR2032 3-volt coin cell (~$2.00), like here: https://www.dell.com/community/XPS-Desktops/XPS-8700-power-button-does-not-work/m-p/5808419.

9 Posts

November 22nd, 2018 05:00

Just changed the battery, the power button lit up once when I was pressing the power supply unit button, but it just lit up once and never more, it also didnt turn on I waited to see if my monitor would show anything but nothing

9 Posts

November 22nd, 2018 06:00

True enough, my dell laptop works fine even after 8 years but this desktop gave me headaches since the beggining, so it might be the model but still, hopefully whatever I get(or if this pc decides to start working like it did other times) it will last longer

9 Posts

November 22nd, 2018 06:00

Just got in contact with dell support and their diagnostic was that the motherboard itself might be the problem, but the option to repair is around 525 dollars so at this point im considering getting a new PC, this one has been riddled with problems since month 1, and most likely my new PC wont be another dell

9 Legend

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33.4K Posts

November 22nd, 2018 06:00

Too bad on the diagnosis.  

As far as brands, there are "horror stories" about all brands.  You could get whatever brand, including a new Dell and it works great and lasts a long time.  On the other hand you could get whatever brand and its a lemon.

I'm "fighting" Apple right now for a problem with my iPhone 8 Plus.  

 

9 Legend

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33.4K Posts

November 22nd, 2018 07:00

Even though it may be a hassle, its worth reseating the 24 pin power connector.  Nothing to lose by trying it.  That power connector is tight on all motherboards so not just something on yours.

 

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