Start a Conversation

This post is more than 5 years old

Solved!

Go to Solution

7500

April 10th, 2018 19:00

XPS 8910, hard drive failure question.

I have an XPS 8910 - came with two hard drives, one being a solid state drive.  I am sure that my Windows 10 operating system was on the solid state drive (for quick access) and my other "stuff" on the other drive (a Toshiba).  My Tobisha drive failed (got a notification through the Dell diagnostics when my computer would not start up.  Even after going through the BIOS and trying to boot from my solid state drive and also creating a new Windows 10 media usb and trying to boot from there, I've had no luck.  I even removed the Toshiba drive (ensured that the serial number matched my Dell diagnostics saying that it failed) and tried to reboot with the solid state drive in.  No luck.

If the operating system is on the solid state drive, why is it showing as unbootable?

If I replace my Toshiba (as Dell recommends) and it happens to be where Windows was actually stored ?????  how do I get my copy of Windows back on this empty Toshiba drive?

Thanks for your help everyone. 

April 17th, 2018 21:00

No, I do not.

 

April 17th, 2018 21:00

Tried both, still not showing up. Going to reboot and hope for that miracle.

 

8 Wizard

 • 

17K Posts

April 17th, 2018 21:00


@JaniceMorrowwrote:
Re: Hard drive failure question.

1. It shows in BIOS and Device Manager ...

2. Nothing popped up for initializations.  


1. Right. So, that's good.

2. Yeah, that's the strange part because it should have.

Even these guys think it's weird

http://www.tomshardware.com/answers/id-3298765/hard-drive-detected-windows-disk-management-detected-bios-device-manager.html

Do you have Intel-RST installed. If so, I'm not sure I would uninstall it (as that person did) because that can cause problems. Not that I like Intel-RST (I don't, I kinda hate it) but my experience is that once it's installed, you have to keep it (and just keep it updated).

So, if you have Intel-RST installed ... is there something in there about Initializing new fixed-disks (HDDs)?

8 Wizard

 • 

17K Posts

April 17th, 2018 21:00

In Disk Management, try Action/Refresh and/or ReScan Disks.

8 Wizard

 • 

17K Posts

April 17th, 2018 22:00

I'm trying to think what I WOULD DO, right about now. :Smile:

I guess I would want to see it work somehow. I would install it in a different machine, a USB-Enclosure, or really ... just install it on this and test it:

USB-3.0 to SATA or IDE HDD Tester

 

 

April 18th, 2018 09:00

I rebooted yet again and opened my disk management.  I could see it there.  I right clicked and created a simple volume.  It now appears!!!  Whew.  Thanks.

8 Wizard

 • 

17K Posts

April 18th, 2018 09:00


@JaniceMorrowwrote:

1. I rebooted yet again and opened my disk management.  I could see it there.  I right clicked and created a simple volume. 

2. It now appears!!!  Whew.  Thanks.


1. Yeah, Windows reboots "are good". Or maybe the moon-light hit it just right. :Smile:

2. Good work. :Yes: Sure, you bet.  

9 Legend

 • 

47K Posts

April 19th, 2018 11:00

LITEON CX2-8B256-Q11   NVME is not a brand.

There is also a firmware update listed

LITEON CX2-8B256-Q11 M.2 2280 is 80mm and 256GB

Engrish is obvously a second language where they call this a Cache Frive

lol

http://www.liteonssd.com/en/PRODUCT/client-sata-ssd/cx2-series.html

 

http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=CWX68

 

 

8 Posts

April 20th, 2021 21:00

hello Ron, regarding the 32GB ssd drive being used as a cache, is there anyway to stop this ? i'd like to use the m.2 slot for a storage upgrade and clone windows ( from the exisiting HDD ) thank you very much for your time

10 Elder

 • 

43.7K Posts

April 21st, 2021 11:00

@andrewc20  - Always include exact PC model and version of Windows in your posts.

You can disable the Windows cache on the 32 GB SSD. Read the post by remblance here for good write-up.

There are some issue for using the m.2 slot. It's likely keyed and wired only for an mSATA SSD.  mSATA is old tech, so if you buy a large mSATA drive, you likely won't be able to move it into a new PC in the future. That said, mSATA drives aren't very expensive these days.

And depending on your exact PC model, the PC may -or not- be bootable from an mSATA SSD.  You might be better off cloning the existing HDD onto a large SATA SSD (or onto an NVME SSD, if your PC has an NVME slot), and then initializing the HDD (all files deleted!) and using it for storage.

8 Posts

April 23rd, 2021 01:00

hello @RoHe , thank you so much for taking the time to reply me, and sorry i should have specified my system and OS, system is the Dell XPS 8910 and Windows 10 home 64bit, the issue i have now is i do not have the disable acceleration option like in remblance's post but i have a screenshot below to show you, im not sure if deleting the volume would help at all, im just very worried of not being able to boot into windows after that. thank you very much for your time

 

WhatsApp Image 2021-04-22 at 11.33.23.jpeg

10 Elder

 • 

43.7K Posts

April 23rd, 2021 10:00

@andrewc20  - Are  you sure the 32-GB SSD is being used as a cache for your HDD? The screenshot you posted says "Cache mode Off". What options are available if you click "Modify Cache Mode"?

And what options are available under Settings on left side of that screen?

Also, reboot and immediately start tapping F2 to open BIOS setup. See if SATA Operation is set to RAID or AHCI but do not change that setting. Once you see how it's set, just exit BIOS without saving any changes.

 

8 Posts

April 23rd, 2021 18:00

hello @RoHe , thank you so much for your reply, yes it does say "cache mode off" however when i pull the m.2 out the system will not boot with just my HDD alone, the sata operation in bios is set to RAID, i also do not see the "disable acceleration" option under "performance" tab like the other user mentioned in their post. 

my concern is that once i "delete volume", i will not be able to boot to windows at all. 

This is the screenshot when i click "modify cache mode"

WhatsApp Image 2021-04-24 at 09.23.18.jpeg

10 Elder

 • 

43.7K Posts

April 24th, 2021 17:00

But what do you see under Setting on that screen?

If you reboot and immediately press Ctrl-I do you get to a different screen with additional options or is that how you got to the screen you posted?

PC isn't going to boot if you remove the M.2 SSD with BIOS set to RAID, so that's not surprising. Just don't change that BIOS setting right now...

No Events found!

Top