XPS 8930, Ethernet issues, upload speed dropping

Question

HELP! I have spent countless hours of remote Technical Support when my out of warranty (1 year warranty expired January 2021) XPS 8930 ran into a wall at which time after a Killer Ethernet Driver Update, many things went wrong. Tech support for about a month attempted to resolve the problem, finally did a reset saving my data. Still no resolution. They told me it was a hardware issue, so I sent the device to them on Express $59.00 service. At this point when I sent it in, I could utilize most functions on my device with the Ethernet cord plugged in. I contacted Verizon Fios my internet provider and they told me it was my device. My Upload speeds with the Ethernet cable plugged in are less than 1 Mbps. The last tech support agent conferred with the team and said it was probably the Internet Adapter (Plug) that needed to be replaced. They had my system from the 16th to the 28th when it was returned to me. Said they replaced the motherboard and some plastic components (no details). Still NO Upload speeds and cannot function with the cord plugged in, only on WIFI.

So after spending yet another hour on the phone with a tech agent, he said I will probably have to send it in again. They seem to be CLUELESS. I had seen this post prior and keep trying to get them to review the details. I am not TECH savvy and find it entirely too complicated. I need my device, I have several internet marketplaces that I run and need this nightmare to be put behind me. I have since purchased an HP laptop to function, but I need access to my Excel spreadsheets docx and my Adobe P/S Elements installed on my XPS 8930.

Please any layman-term advise would be greatly appreciated.

Thank you in advance.

tolduso · Accepted Answer

These are the steps I follow to fix issues with the Killer Intelligence Center {formerly Killer Control Center)

https://www.intel.com/content/www/us/en/support/articles/000058940/wireless/wireless-software.html

This is from Intel's site, I follow all 3 steps in order, then restart. The article says windows store, but I get these Killer updates through windows update and it works for it also.

Whenever windows updates it again, I follow the same steps again. Be sure to look for Killer Intelligence Center, and not Killer Control Center because the name has changed.

mfurr · Answer

I can't really help you, but about 10 post or so down from here there are two post about this very problem.  Some of the smartest guys in this forum have posted in it.  Maybe it can help you.

Eagleness · Answer

I will try to figure this out, but I am not tech savvy. I am running Windows 10. Thanks for your help. I will give this a shot tomorrow. Why can't the Dell techs both Software and Hardware figure this out? I am not paying them and I am not sending my device back to Texas.

Eagleness · Answer

yes I saw the forum, and found it to be out of my league.   Thank you.

RoHe · Answer

@Eagleness Not sure I understand your response.

Were you able to disable those Killer and xTend services and the Killer software in Task Manager to fix your speed problem, or do you still need more help?

RoHe · Answer

@Eagleness  Disable all Killer and xTend services in Start>Run>services.msc. Then open Task Manager and click Startup tab. Disable Killer software from loading at boot. Reboot and your speed should be fixed.

RoHe · Answer

Obviously, no one can guarantee that doing what I suggested will solve your problem, but it has worked for a lot of XPS 8930 users after this last Killer update , including me.

Guess the service techs just assume the Killer software update works correctly so that means it "has to be hardware".

Please post back and let us know if your problem is fixed or if you need more help...

RoHe · Answer

@dave423 wrote:

What a disaster of a company Dell has become. If you disable everything Killer in services (which takes about 30 seconds), your problem will most likely be fixed.

This has zero to do with Dell...

I got the same Intel (Killer) update installed automatically via Windows Update on my XPS 8930, not manually by me from Dell's support site or indirectly by SupportAssist.

The update via Windows Update caused exactly the same problem here, easily fixed by disabling Killer services and software in Windows.

So if you want to blame somebody, at least point your finger in the right direction, at INTEL...!

dave423 · Answer

What a disaster of a company Dell has become. If you disable everything Killer in services (which takes about 30 seconds), your problem will most likely be fixed.

Eagleness · Answer

I am took a quick look last evening, but I am not comprehending it. If someone could give me a bit more specific details, I will give it a shot. They had my computer for 2 weeks and this is after spending at least 2-3 weeks with remote tech support, so needless to say I'm backed up with my business and have to get my paperwork caught up.

I will try to do this over the weekend, but need some more details.... thanks so much! Appreciate the help.

Eagleness · Answer

I have been a Dell customer for many years and experienced bad issues about 3 years ago and this is the last straw.   I refuse to spend this kind of money on a device to have it crash in 3 years and they have not a clue how to repair anything.... years gone by a Dell tech could resolve issues within a couple hours.

Eagleness · Answer

Perfect I will try this, thank you so much!

Eagleness · Answer

yes I believe you nailed it.... an update is what started all this... the problem I have with Dell is that they should be more knowledgeable about how to remedy this. I plan on filing a complaint with the BBB and refuse to pay them. They did nothing but waste 2 months of my time......

I would really appreciate it Ron if you could be a bit more specific about how to disable and I will give it a shot, however, how do we stop any updates from causing this to occur again? Thanks so much!

Eagleness · Answer

Bless you for posting this link for me..... this actually worked. Just checked my speeds and Device were Download 1372 mbps/ Upload 945 mbps. Before my Upload was less than 1 mbps.

Thanks so much!

Eagleness · Answer

Someone posted a link above for Intel and I was able to follow it through, and it seems to have worked for me.   Thanks so much for your help!

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XPS 8930, Ethernet issues, upload speed dropping

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