XPS 8930, super slow processor

Question

Bought a dell XPS 3 months ago and it is running slower than my laptop bought 5 years ago !! Even games like Starcraft 2 lags while I had never any issues on laptop.

I tested the performances with userbenchmark and it says the processor is ridiculously slow (i.e. performance way below expectations, 0th percentile)

this is my basic config. Help please, this is very frustrating. thanks all

338-BSPZ	9th Gen Intel® Core™ i7 9700 (8-Core, 12MB Cache, up to 4.7GHz with Intel® Turbo Boost Technology)
619-ANPG	Windows 10 Home 64bit Multi-Language, English, Swedish, Danish, Norwegian, Spanish
490-BFGV	NVIDIA® GeForce RTX™ 2060 6GB GDDR6
370-ADUB	16GB,DDR4,2666MHz up to 64GB (Additional memory sold separately)
400-AUMU	512GB M.2 PCIe x4 SSD + 2TB 7200 rpm Hard Drive

Vic384 · Answer

I suggest that you open Task Manager and take a look at the Performance tab to see if there is high CPU, Memory, Disk, Ethernet, or GPU utilization. It there is, then take a look at the Processes tab to see which process(es) is the problem. You could also go to the Startup tab and Disable some or all the Startup applications and reboot to see if that helps.

GregDU · Answer

Thanks,  I monitored while using the test (userbenchmark) and the CPU utilisation went at max 24% while still having an extremely poor result. All the other parts are rated from very good to outstanding.  Also, while playing starcraft 2 and experiencing massive lag, neither the CPU nor GPU were breaking a sweat (like more than 10% usage). Cant figure where this is coming. Greg

GregDU · Answer

GPU temp varried between 30 and 45 How do I check my PSU? I got the XPS 8930 so, should be standard?

HanoverB · Answer

Control panel->power options  make sure it’s not set to power saver

GregDU · Answer

thank you. I found this, which I suspect refers to the 460W PSU: ASSY,CHAS,L6,460,EPA,ODD,VM,V1

Also, while running the dell full test, I noticed my CPU utilisation never never goes above 26% / 0.78Ghz. It reaches 26% then flat-lined as the tests are going on, then go down. So clearly, something is preventing the CPU to use more than 26%, hence the low performance.

Does anyone know what can cap the CPU?

RoHe · Answer

And check in BIOS setup to make sure SpeedStep is enabled too.

XPS Desktops

XPS 8930, super slow processor

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