I bought a HARDWARE system. I expect that hardware to work without errors.
The failure in question is reported by BERT -- "Boot Error Record Table". I very much expect a hardware manufacturer to be responsive to hardware errors reported in their own BIOS, especially when those errors are encoded in a format that only they known.
They have at least opened a service ticket. I strongly suspect they're going to want me to pay for them to look at their hardware error.
The more experience I have with Dell, the less I like them. I'm beginning to think I should return this box to MicroCenter and trade it for a comparable PowerSpec model.
For what it's worth this web page from a user not running a Dell and also running Linux from last year. Running an AMD CPU and very similar problems. A possible Linux problem, hard to tell but just pointing out that it may be a situation with specific hardware or OS.
@SomervilleTom It is possible that it is not a hardware problem, only that Linux is reporting it as a hardware problem. You don't have the system now, but did you run the Dell diagnostics?
@SomervilleTom It is possible that it is not a hardware problem, only that Linux is reporting it as a hardware problem. You don't have the system now, but did you run the Dell diagnostics?
Yes indeed I did. I did that myself after Dell "support" proved unable to actually open a ticket and email me a confirmation with the ticket number (after spending an hour with me on the phone). There is no online mechanism for simply opening a support request, even though they know my system was brand new. The agent who spoke with me on the phone apparently scrambled my email address, even though Dell HAS to have it in order to allow me to access my dell.com account. When I attempted to enter the ticket number she gave me on the phone, the site asked for my email address and responded that my email address did not match the ticket.
The agent who answered the phone was unable to start those diagnostics herself because the f12 menu did not include the item she expected.
When I found and ran the diagnostics myself, I first had to reset and restart the test multiple (more than 3) times because the test opened the DVD drawer and then complained that the DVD drawer was opened. When I finally got the full test to run, it complained of a hardware error after running the full HDD test.
When I attempted to restart the machine after that, the boot loader could not find or start anything capable of restarting the system. It appears that disk diagnostic destroyed both disks.
That's when I gave up and returned the machine.
I saw lots and lots of marketing lies on the Dell site, combined with at least incompetence at every step of the way in every interaction I had with them.
I feel very fortunate that Tech Micro Center gave me a full refund with no hesitancy. The agents at Micro Center said that my experience with Dell is not unusual for them.
The Dell of 2021 has absolutely NO relationship to the solid and reliable supplier I remember from years past. None.
SomervilleTom
1 Rookie
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16 Posts
0
August 2nd, 2021 14:00
I returned this piece of junk to Micro Center for a full refund.
I will never again buy any Dell product, and I will strongly advise my clients and colleagues to do the same.
Vic384
4 Operator
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3.2K Posts
0
August 2nd, 2021 09:00
@SomervilleTom This is a user-to-user forum, you need to contact Dell Support.
RoHe
10 Elder
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45.2K Posts
0
August 2nd, 2021 11:00
@SomervilleTom - I don't think Dell Tech Support is going to do anything about problems on a system running Rocky which they don't support.
SomervilleTom
1 Rookie
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16 Posts
0
August 2nd, 2021 12:00
I bought a HARDWARE system. I expect that hardware to work without errors.
The failure in question is reported by BERT -- "Boot Error Record Table". I very much expect a hardware manufacturer to be responsive to hardware errors reported in their own BIOS, especially when those errors are encoded in a format that only they known.
They have at least opened a service ticket. I strongly suspect they're going to want me to pay for them to look at their hardware error.
The more experience I have with Dell, the less I like them. I'm beginning to think I should return this box to MicroCenter and trade it for a comparable PowerSpec model.
JOcean
9 Legend
•
12.6K Posts
1
August 2nd, 2021 14:00
For what it's worth this web page from a user not running a Dell and also running Linux from last year. Running an AMD CPU and very similar problems. A possible Linux problem, hard to tell but just pointing out that it may be a situation with specific hardware or OS.
Vic384
4 Operator
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3.2K Posts
0
August 3rd, 2021 07:00
@SomervilleTom It is possible that it is not a hardware problem, only that Linux is reporting it as a hardware problem. You don't have the system now, but did you run the Dell diagnostics?
SomervilleTom
1 Rookie
•
16 Posts
0
August 3rd, 2021 07:00
Yes indeed I did. I did that myself after Dell "support" proved unable to actually open a ticket and email me a confirmation with the ticket number (after spending an hour with me on the phone). There is no online mechanism for simply opening a support request, even though they know my system was brand new. The agent who spoke with me on the phone apparently scrambled my email address, even though Dell HAS to have it in order to allow me to access my dell.com account. When I attempted to enter the ticket number she gave me on the phone, the site asked for my email address and responded that my email address did not match the ticket.
The agent who answered the phone was unable to start those diagnostics herself because the f12 menu did not include the item she expected.
When I found and ran the diagnostics myself, I first had to reset and restart the test multiple (more than 3) times because the test opened the DVD drawer and then complained that the DVD drawer was opened. When I finally got the full test to run, it complained of a hardware error after running the full HDD test.
When I attempted to restart the machine after that, the boot loader could not find or start anything capable of restarting the system. It appears that disk diagnostic destroyed both disks.
That's when I gave up and returned the machine.
I saw lots and lots of marketing lies on the Dell site, combined with at least incompetence at every step of the way in every interaction I had with them.
I feel very fortunate that Tech Micro Center gave me a full refund with no hesitancy. The agents at Micro Center said that my experience with Dell is not unusual for them.
The Dell of 2021 has absolutely NO relationship to the solid and reliable supplier I remember from years past. None.