Took delivery today of an XPS 8960 desktop with 32 GB of DDR5 5600MT/s, Nvidia 4060 GPU, 14th generation I7-1400 processor. After post, got a black screen showing only the mouse pointer. Dell technician had me run a diagnostic test from bios, everything passed including SSD card. He concluded the SSD card had not been properly loaded with Windows and told me how to reset to factory specs and reload Windows using a routine in bios. I soon saw a Windows screen asking me to name my computer. Windows then wanted to update. A minute or so later the black screen reappeared.

 

I wonder if reset of computer and loading of a new copy of Windows was not the actual loading of software onto the SSD card but rather into memory. Reloading of windows was much faster than technician expected. I have trust issues regarding new computer and want to thoroughly test everything.

 

 

Dell will be sending someone out Friday to replace the SSD with a card that already has Windows on it.

 

Is there any diagnostic program that will test all computer components more thoroughly than done by the Dell diagnostic tests which passed everything including the defective SSD card?