XPS8940 Logitech Unifying USB receiver cannot be detected

Logitech Options software cannot recognize the unifying receiver, but the mouse and keyboard work fine. I need Options software to customize keyboard shortcut keys. Here are some screenshots I took when I contacting Logitech support. 

The driver for my whole system is up to date. Based on the Dell Support app pre-installed on my computer. 

This is in Windows Settings, the receiver saying the driver is unavailable. 

This is a Unifying software Logitech support guy sent me. The computer cannot detect it. So they ask me to check this issue with the manufacturer. 

This is a screenshot from Logitech Options software. 

This is the device manager screenshot.