9310 screen flickers when the power supply is connected

Question

Hello everybody.

I've a xps 9310 and i notice screen flickering when ac adapter is on. It happens every 2/3 minutes and i can see it when i'm on a screen with light colours.

I have called the custumers care and we tried to disable the adaptive brightness control and update the driver. Nothing has changed.

While i trying to change some settings in BIOS i noticed screen flickering everytime i switch screen..just a moment before the hourglass appears. I made a slowmotion video, you can see the fist part, before the passage of my hand, with the AC on...the second part with battery.

https://drive.google.com/file/d/17a6DbXwnpOBv_b9IMlyynrMzd-aQjhIm/view?usp=sharing

cesabas · Accepted Answer

Teoricamente è stato risolto, io personalmente non ho mai sperimentato questo problema, però un mio collega con lo stesso modello di 9310 aveva lo sfarfallio e aveva risolto installando esattamente il driver 27.20.100.9466, A05 . Fai attenzione però perché Dell ha rilasciato più driver basati su quella release, per quanto sembrino identici (stessa versione del driver Intel) non sono compatibili. Quello corretto per il 9310 clamshell è quello che ti ho linkato prima.

Altrimenti un'altra soluzione che aveva aiutato a risolvere il problema per molti utenti è quella indicata direttamente da un Community Manager Dell QUI: la parte che ti interessa è la seconda (non il led che lampeggia), quella riguardante l'aggiornamento del firmware del pannello del monitor:

Complaint = XPS 13 9310/9310 2-in-1 LCD flicker
Discussion = Upgrade the LCD panel firmware

* Connect the AC power adapter to the Laptop
* Open the Intel Graphic Commend Center
* Turn Off, Panel Self Refresh
* Turn Off, Display Power Savings

* Right click the Windows desktop and create a new folder called panelupdate
* Download save the ZIP file INTO that new folder. You might have to copy the link below into a new browser tab to download/save it
http://pages.suddenlink.net/downloaddell/Anx_Aux2I2C_v1.0.3_20210514.zip
* Open the folder panelupdate
* Right click the ZIP file and extract all into the new folder
* Right click the file, Anx_Aux2I2C_v1.0.3.exe
* Click, Run as administrator
* Click Yes
* Click Yes
* Click Read. Follow any remaining prompts
* When done, restart the Laptop

* Open the Intel Graphic Commend Center
* Turn On, Panel Self Refresh
* Turn On, Display Power Savings

Proverei le due strade. Altrimenti qualcuno si è fatto sostituire il pannello in garanzia.

cesabas · Answer

Even in windows, but occasionally and even if I don't click on the mouse

d5123101 · Answer

I do think I see what you're talking about. Does this issue only occur in the BIOS or in Windows as well?

cesabas · Answer

i did both anche the power supply is original oem. No change, after I updated the firmware panel and now seems to be ok

d5123101 · Answer

Have you ran BIOS and/or SupportAssist diagnostics? If they both passed, try resetting your BIOS to defaults and seeing if the issue persists. Also, is the power supply you are using the original OEM supply that came with the laptop?

d5123101 · Answer

So your problem is solved? If so, mark the appropriate reply as the solution.

XPS

9310 screen flickers when the power supply is connected

Was this post helpful?

Register Now! for Secure Secrets with Kubernetes & DevSecOps - and grab a lab!