active pen pn579x not working

Question

Hi,I used my pen stylus pn579x intensively for 2 years with a dell xps 9575, with not always excellent but quite good performance. It has been running 1 in 3 for some time now. The input skips continuously, drawing dots instead of lines. I have replaced the batteries with new ones several times to no avail. I also tried a different stylus which worked perfectly. Is it possible that my pen has reached the end of its life? Any suggestions to solve the problem?

YvoR · Answer

I have the same machine: Device name -Processor Intel(R) Core(TM) i7-8705G CPU @ 3.10GHz 3.10 GHzInstalled RAM 16.0 GB (15.8 GB usable)Device ID -Product ID -System type 64-bit operating system, x64-based processorPen and touch Pen and touch support with 10 touch points

lucioruv · Answer

thanks   input pen support and touch with 10 touch point (my translate from italian)   I tried a different stylus pen (lenovo, not mine) and work good. i think it's a problem with my pen...

AdrianG001 · Answer

Under Windows, go to Settings, System, About -- to see what it says under Pen and Touch What description shows there?

YvoR · Answer

I start to get the same feeling. I am in contact with Dell support, but no solution so far. Unfortunately, I do not have any other pen to test to make 100% sure it's not anything else. I am a bit worried it might be something with the display, as the pen cuts out always in the same spots and I can't actually write anything in those areas, ever.

More details on my issue in another thread: https://www.dell.com/community/XPS/Wonky-wobbly-lines-when-drawing-with-Active-Pen-on-Dell-XPS-13-2/m-p/7775304#M76231

ReubzK · Answer

Im having the same frustrating issue as well. Theres like a while bar where my pen just wont write on. Its driving me insane. Had the laptop for almost 2 years now and it worked fine before. Need a fix asap

YvoR · Answer

I replied to you in the other thread - I'm fairly certain it's the screen.

XPS

active pen pn579x not working

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