Unsolved
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1 Message
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April 18th, 2025 06:51
Advanced Resolutions
6 IT requests, one tech falls asleep, identify problem admits it can’t be fixed, same issue, 2 on-site repairs, issue persists, 33 emails with “Advanced Resolutions”. Still not fixed.
6 months later, out of warranty, 100’s of photos, 2 videos of techs admitting fault, “Advanced Resolutions” we apologize for your opinion… What? Is there anyone else? Is this it? $6k, proof, techs admitting fault on video, it’s my opinion…
This is Premium support? What’s it like without?
DELL-Jesse L
Moderator
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17.8K Posts
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April 21st, 2025 08:48
Apologies for the issues you are facing. Can you provide exactly what issues you are having with the video device? What is the computer model, OS installed and the device that is having the problem.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.