Unsolved
5 Posts
0
1087
August 23rd, 2022 06:00
Bitlocker after Bios update
XPS 15 7590
BitLocker got activated after a bios update and i can't gain access to my laptop (XPS 15) anymore. I tried all solutions i have found, bios downgrade, safe mode disabled, windows custom installation, TPM disabled, ..... but still same problem. I contacted Windows and they said that they can't do match because it's Dell fault because they updated the bios and i contacted Dell support and they said that it's windows responsibility ( are you joking guys !!!). I don't know what i can do anymore ........ Can someone have any idea or solution !!!
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ejn63
12 Elder
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31.2K Posts
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154.4K Points
1
August 23rd, 2022 06:00
It likely wasn't the firmware update, but a Windows update that caused the issue. Hopefully you have the Bitlocker recovery key (which is in your MS account if you activated Windows that way). If not, hopefully you have a backup -- everything I've seen says the only way out is a complete reinstall if you've lost or not recorded the key.
https://www.bleepingcomputer.com/news/microsoft/windows-kb5012170-update-causing-bitlocker-recovery-screens-boot-issues/
Ahmed.EL
5 Posts
0
August 30th, 2022 17:00
I don't have the recovery key because i didn't activate or install bitlocker. its just got activated after the update.