BSOD (bcmpciedhd63.sys) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Question

Hello,  I have a Dell XPS 9550, with BIOS 1.9.0. I have been having consistent BSODs. It starts with UNEXPECTED_STORE_EXCEPTION (without any more information, neither does it store any of the minidump files - I have looked already). This is followed by the BSOD mentioned in the title every 50 minutes or so when the Wi-Fi reconnects due to roaming around my university campus. Seems to happen few minutes after waking up from sleep.  It says that the drivers for the Wi-Fi card crashed. I have tried both 2015 and 2017 drivers for the Dell 1830 Wireless card, and neither fixed the issue. I have reinstalled them as well, but it still persists. Sometimes it won't return from sleep at all (black screen), making me force a restart by holding down the power button. It randomly wakes up in my backpack, draining my battery and overheating until it dies. I even tried restoring the system to a point before it apparently started, but still it did not fix the issue. So I undid the system restore and currently have all the latest drivers, windows updates, etc. Please note that I changed the BIOS after the issues started: it was initially on 1.8.x. Any help would be appreciated.

JOcean · Accepted Answer

It could be a problem with your hard drive. Have you run system diagnostics yet? Restart the system and at the Dell splash screen start tapping F12. Run full system diagnostics paying special attention to the hard drive results.

http://www.tomshardware.com/forum/id-3394963/windows-frequent-bsod-unexpected-store-exception.html

Also more information from another forum post. And yes it deals with the wifi card and drivers, and in one case the BIOS.

https://www.dell.com/community/Laptops-General-Read-Only/bcmpciedhd63-sys-Blue-Screen-Dell-XPS-13-QHD/td-p/4677205/page/3

TheSafa · Answer

Thank you! I recently tried using the sfc /scannow command, which found a few errors that were then repaired using the DISM command. I will try your suggestions and update the thread.

TheSafa · Answer

So here's an update:

Yesterday I replaced the Dell 1830 Wi-Fi card using the Intel 9260, and I can happily say I haven't had any issues. So, my best guess was that it was due to driver incompatibility, or something that went wrong with windows update 1803. Furthermore, I rolled back to Bios 1.8.0 from 1.9.0, and this also resolved the issue I had with the laptop not being able to return from sleep or randomly crashing to black screen after going to sleep (the PC would be awake, but unresponsive to any input and had to be forced shut down using the power button).

Thanks for your help anyway!

XPS

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