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February 15th, 2019 10:00

BSOD: Driver Verifier DMA Violation with TB16 Docks

Hi,

We have XPS 15s that have started blue screening all the time lately when they are connected to their TB16 docks.  Some are 9560s and some are brand new 9570s.  I've seen older posts about the driver of the ASMedia USB item but I've checked that and we seem to be up to date with 1.16.55.1 or 1.16.54.1 depending on the machine.

I have run Dell Command Update to make sure all the drivers, BIOS, etc are up to date.

I have run the TB16 updater program to make sure all the stuff inside the Dock is up to date.

We still get periodic blue screens.  Anyone have any idea what else we can check to figure out why this is happening?

Thanks.

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357 Posts

February 27th, 2019 13:00

I doubt installing the OS is going to solve anything.  If it was only happening on one machine, then sure, maybe the OS was bad.  But when it's happening on hundreds of machines, doubtful they all happen to have the same OS problem.  I don't think I've had it on our 9570s since I started running Dell Command Update, the dock firmware, and checking he ASmedia driver on all of them.

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357 Posts

February 28th, 2019 09:00

So you created a GPO to set that setting to which option? 0, 1, 2?

3 Posts

February 28th, 2019 09:00

This has stopped my issue.  Still working through some Realtek USB GbE issues - where the NIC seems to freeze up via the Dock.

More information on what DMAremapping does:

 

https://docs.microsoft.com/en-us/windows/client-management/mdm/policy-csp-dmaguard

 

This policy is intended to provide additional security against external DMA capable devices. It allows for more control over the enumeration of external DMA capable devices incompatible with DMA Remapping/device memory isolation and sandboxing.

 

Device memory sandboxing allows the OS to leverage the I/O Memory Management Unit (IOMMU) of a device to block unallowed I/O, or memory access, by the peripheral. In other words, the OS assigns a certain memory range to the peripheral. If the peripheral attempts to read/write to memory outside of the assigned range, the OS blocks it.

3 Posts

March 2nd, 2019 23:00

System model- 2019 Dell XPS-15 9570
BIOS Version - LATEST (updated 03-02-2019)
ASMedia version –LATEST (updated 03-02-2019)
Exact Bluescreen error - DRIVER_VERIFIER_DMA_VIOLATION
Event viewer error if any - N/A

Happens when system is docked to the TB-16, and when I'm running an install script for Vagrant - SPECIFICALLY (happened TWICE in EXACTLY the same place) when the script was installing the python requirements for the virtual machine.  When I re-ran vagrant up when UN-DOCKED the script runs fine and no blue screen.  PLEASE HELP! This is a machine specifically purchased for work - I can't afford the downtime - as I am sure most of the guys who've already posted.

1 Message

March 3rd, 2019 23:00

Same issue, xps 9370, tb16

1 Message

March 4th, 2019 00:00

Good to see I am not alone with this issue. Dell XPS 13 9360.

1 Message

March 4th, 2019 12:00

Also same issue, with a Precision 3530 and a TB 16.

7 Posts

March 5th, 2019 00:00

Same here with Precision 5520 and TB16 after updating several drivers.

2 Posts

March 5th, 2019 01:00

Same problem on 9560+TB16 started just after ASMedia USB Extended Host Controller Driver upgrade to 1.16.55.1 (but issue still remains even after downgrade of this driver)

7 Posts

March 5th, 2019 04:00

For completion here are the details of our System Configuration:

System model- Precision 5520 (60 Machines in our Company)
BIOS Version - 1.12.1 & 1.13.1
ASMedia version –ASMedia 1.16.55.1
Exact Bluescreen error - Driver Verifier DMA Violation
Event viewer error if any -

March 5th, 2019 05:00

I traced my problem to external soundcard ASUS XTU connected to  docking station
when it was turned off, system was stable

then I edited registry as suggested in 

https://www.dell.com/community/XPS/BSOD-Driver-Verifier-DMA-Violation-with-TB16-Docks/m-p/7250845/highlight/true#M25485

and issue is resolved

1 Message

March 7th, 2019 08:00

Same problem here. I have TB18DC thunderbold docking station connected to a Precision 7530. The blue screen appears randomly, multiple times in a day when the docking station is connected to PC. I've tried to downgrade ASMedia driver to 1.16.54.1 version but the problem persist. I'm facing the problem for more than one month, DELL replaced my motherboard for 3 (!!!!) times, without resolving the issue (seems pretty clear that the motherboard is not the problem). My colleagues with the same setup are facing the same issue.

32 Posts

March 7th, 2019 23:00

I have been getting these Bluescreens for 2 or 3 days now... one I know of yesterday and 2 today.

I have an XPS 15 9550 with the TB16 Dock.

2 Posts

March 7th, 2019 23:00

This registry hack (removing DmaRemappingCompatible) didn't help me. Because the entry was automatically created again after removal.

7 Posts

March 8th, 2019 00:00

I'm in contact with Dell Support. They told me that dell is working on a new driver version of the ASMedia USB Controller (1.16.55.3). This was confirmed by Dell support via email.
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