Unsolved
1 Message
0
893
January 1st, 2022 07:00
Can't connect to wifi
I can't connect to my personal home wifi on my new dell g15 5515 ryzen edition with windows 10 home 64.
It says checking network requirements then can't connect to this network.
No Events found!
DELL-Cares
Moderator
•
27.8K Posts
•
463 Points
0
January 1st, 2022 07:00
Welcome to Dell Social Media Support, Could you direct message me the Service Tag, so I can look into this for you right away?
You could refer to the below link to find the Service Tag:
http://del.ly/6608J4gUY
DELL-Jesse L
Moderator
•
17.9K Posts
•
69K Points
0
January 13th, 2022 08:00
Please try the below and let us know the outcome.
1. Update all the drivers using check for updates on the link here.
2. Run a hardware scan and let us know if any errors. refer link.
3. Try connecting to any other network (like a hotspot)
4. Is the wifi detected in the device manager.
Start> device manager> locate and expand network adapters> and check if there is any error.
Let us know the outcome.