Dell reliability has gone off the track!

I had an Inspiron 15 3850 which was a piece of junk. All your support would say is reformat and reload. The new XPS 15 9500(to replace the Inpiron 15)?. All your support would say is reformat the disk and reload. Sofar I have had to do that 3 times. Do you now understand why I won't reup for the warranty

I was using the XPS 15 9500 doing the setup. I had to go answer the phone, when I came back( approx 15 minutes) and tried to continue to use it, the mouse froze and the system became unresponsive. Thank goodness I had setup the power button to power down when clicked.

For a lot of years I could depend on Dell to provide a steady, reliable, predictable PC platform for my use. Some where you have lost your way and I am out a lot of money!