Dell XPS 13 9365 does not charge beyond 55%

Hi

My Dell XPS 13 9365 does not charge beyond 55%.

I have used Dell Command Power Manager to select all the different options and even changed the Custom one to 100% but it wont budge beyond 55%.

I know 55% is one of the default settings - but selecting any of the others does not seem to make any difference.

Running diagnostics does not show any errors.

Any suggestions?

Stu

Responses(20)

B

Beastlap2

1 Message

0

December 27th, 2020 13:00

Have they figured out this issue yet? I am being offered an xps for cheap for having this issue. So, I want to know if this problem is resolved so I buy it.

F

Fred_Cueto

21 Posts

0

January 10th, 2021 03:00

havent found any solution yet..

A

Akalias

9 Posts

0

March 17th, 2021 02:00

Had the same issues the past couple of weeks (without realizing - and thought "oh well, my battery is already dead"...)

I have found 2 solutions

(A) Update Bios settings. See trouble shooter from dell here: https://www.dell.com/support/kbdoc/en-us/000144108/laptop-battery-does-not-charge-beyond-55-on-certain-dell-pcs

NOTE: This was NOT the reason for me, why I had this issue (XPS 7390, Model 2018). So I could not update any bios or ownership date. Still, might work for some of you.

(B) Reset Bios settings

Worked for me. Now charging back to 100%.

Cheers

W

weera

6 Posts

0

November 20th, 2021 05:00

Hi @Akalias

please tell me more how to reset Bios settings.

Thanks.

A