Dell XPS 13 (9370) Battery Problems

Question

My Dell XPS 13 (9370) is only 2.5 years old and the battery is already failing. This even though I only occasionally use the computer unplugged. Dell stated that the battery is not covered on the extended three-year warranty that I purchased. In checking in the community, many others are experiencing the same problem.

I have been using Dell laptops for over 15 yrs and never had a problem like this. There seems to be a defect with this battery. Dell, will you please comment on why this is happening to so many customers and what will you do to make things right?

ejn63 · Answer

In years past, batteries were larger and less stressed than they are in ultralight systems like this one. 300-500 charge cycles or 18-24 months is about as good as it gets with ultralights -- so it's not unexpected to need a new battery after 2.5 years.

Pretty much the same thing is happening with other products - car batteries would once last for many years. Now with stop-start and high drain electronics, you're lucky to get 2-3 years out of one.

Dell's battery guide is here

https://www.dell.com/support/article/en-us/sln128667/dell-laptop-battery-frequently-asked-questions?lang=en

Scottwell · Answer

I keep getting private messages from Dell to provide information but these are all E-Mailed to me with a 'no reply' address. Could someone from Dell contact me with a valid return E-Mail address?

Ranjan-v · Answer

Yup - the same is happening to me. Dell says the battery only has a 1 year warranty even though I am on premium support.

the battery has deteriorated badly. And when I leave it turned off and unplugged, it is losing charge at a rapid pace. I’ve never faced this with ThinkPad and Apple.

Extremely disappointed with Dell.

Ranjan-v · Answer

Subsequent to my post, Dell reached out to me to diagnose further. They had me do a number tasks but eventually gave up - My battery is currently at 50% capacity after 2.5hrs. Having used ThinkPad, HP, Asus and Apple, I only replaced the battery after 3.5-4 years and even then, it would be at 75% capacity. This shows that Dell is using sub-standard materials. My 5-year old Macbook pro still has 85% battery capacity! What burns me is that Dell refuses to recognize the quality issue despite many other users of the 9370 complaining about the same. This is verbatim from Dell, 'We are approaching 3 years on this battery. We would not replace it. And as for value out the battery, you got a decent value out of it.' I guess they've set a really really low bar for themselves.

MarcoUni · Answer

Yesterday 4 hours of power, today the battery is dead.

I had many problems with m3800 also (3 thousands euros). My XPS is the last DELL that my group has bought. I spent more time in fixing DELLs that on workings with it

Ranjan-v · Answer

Yup, I've given up on Dell. Decided to switch to the MacBook Air...it's cheaper too! But I will miss Dell's carbon fibre palm rest.

John_D_ · Answer

My 9370 is 22 months old. With half screen brightness, I'm lucky to get 2.5 hours of use from a fully charged battery. Not impressed. Costco Canada and Visa both provide an extension of Factory Warranty to two years. Will be taking advantage of either one of those shortly...rather than try to deal with Dell directly.

MIThompson · Answer

I have the same problem with my XPS 9370. The battery lasts about a minute without the power cable and it's only 2 years old! If this really is built-in obsolescence on these batteries then Dell should at least streamline their replacement. As it stands they don't even sell replacement batteries! I'm VERY disappointed!

DELL-Chris M · Answer

Laptop battery FAQ Battery Warranty Support How to improve your Dell laptop battery performance

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Dell XPS 13 (9370) Battery Problems

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