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July 1st, 2020 14:00
Dell XPS 9300 wireless display connection
Hi there,
Have a similar issue to those that some other users have reported regarding connecting to a wireless display, but haven't come accross a solution to my specific issue on my laptop.
I have a brand new (well nearly, it's 2 months old) XPS 13 9300. It's fully specced up (Intel 10th Gen Core i7, 16GB Ram, QHD Touchscreen display etc.). But when trying to connect to my Samsung Series 7 Smart TV, I get a frozen Windows background screen on the TV (albeit very strangely with a moving mouse cursor).
When I launch any apps or programs they appear and work normally on my laptop screen, but alas my TV still displays the frozen Windows background screen. My partner has a Surface Pro and this doesn't have any issues connecting to the same TV.
Did anybody else ever report/solve this issue? Many thanks.
DELL-Cares
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July 1st, 2020 14:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
capiderman
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October 5th, 2020 08:00
I've got the same problem with my XPS 9300.
I can connect to my Samsung 7100 series smart TV via Wireless but the TV screen is just black and i can still move the mouse cursor
any suggestion?
Thanks,
capiderman
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October 6th, 2020 00:00
Hello @AGDellXPS & @DELL-Cares
after 24 hour of troubleshooting I've found the solutions
1. Download & Install Intel® Driver & Support Assistant to your XPS 9300
2. update the Intel® Iris® Plus Graphics & Intel® Wireless Bluetooth® (Dell's 9300 driver has some issue with the miracast)
3. Restart Your XPS 9300
4. It will be cast the wireless display on your TV
Hope its help
AGDellXPS
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October 8th, 2020 10:00
Thanks @capiderman .
I actually had ended up contacting Dell Support on this. They remoted to my PC and did pretty much the same steps that you mentioned, only they also updated my BIOS first (for anybody else out there facing the same issue).
It seemed as well that Dell Support Assist had malfunctioned on my 9300 and was not automatically pushing updates to my PC, which was why all the drivers and BIOS were so out of date.
Glad you got there in the end.