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2 Posts
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474
October 30th, 2021 23:00
Dell XPS 9500 GTX 1650 Code 43 Error and Touchpad Issues
I have been facing the below issues with my Dell XPS 9500 which recently became more prominent making the laptop harder to use:
1. Touchpad lag, jittery, jumpy.
The touchpad recently started acting up, the touchpad also is slightly depressed near the right button area and doesn't depress fully sometimes or click properly. Its very frustrating and have to use a external mouse to be able to even navigate the laptop properly.
2. Code 43 Error for the Graphic Card, the system doesn't detect the card.
This is a brand new issue that started recently, around a week back, the system boots up slowly and then when I check the task manager as well as the Device Manager, the graphic card has some issues, in Device Manager it says Code 43 and in Task Manager, the Graphic Card is not listed there entirely.
3. Keyboard Spacebar slightly depressed in the middle.
My keyboard spacebar is slightly depressed in the middle, which is odd, although I am still able to use it, It's a bit surprising for a laptop at this price band.
I request Dell Experts to please help me.
Abhi n
2 Posts
0
October 31st, 2021 00:00
Dell Stated that my warranty has expired but:
Warranty expired on 22 Oct, today is 31 Oct. I have been trying to reach out to you for Warranty Extension Purchase with I have not heard back from you at all.
I expected better quality service and support for a customer who has purchased their top of the line laptop. Please do not just throw this request aside by stating that warranty has expired. Please escalate the same, discuss with your internal quality team and get back to me.
If these issues are not resolved, the laptop is basically unusable and a 2500$ loss to me.
Please take this seriously and do the needful.
Thanks,
Abhishek