Unsolved
This post is more than 5 years old
3 Posts
0
979
May 14th, 2020 15:00
DELL XPS15 9570 Blue screen
I keep getting a blue screen on my dell xps 9570, it says REFERENCE_BY_POINTER. I used to receive a different blue screen this one is newer and i’m not exactly sure what the last one said. I did all outstanding updates today. I’m also running the SupportAssist Diagnostic online tool and i get a error alert saying ”Generic Windows IO error.” Please help!
No Events found!
Gauravjit
3 Posts
0
May 14th, 2020 15:00
Support assist also keeps telling me to reset my PC and isn’t opening. I’m trying to update whatever i can from the dell site and see if i can run the support assist then.
Gauravjit
3 Posts
0
May 14th, 2020 15:00
I have also received a blue error code saying IRQL_NOT_LESS_OR_EQUAL. This happened on May 4th.
Just_Pierre
5 Posts
0
May 15th, 2020 13:00
Uninstall Support Assist, and try if that helps
JacquiMifs
1 Message
0
July 26th, 2021 11:00
I am also having several BSOD issues with REFERENCE_BY_POINTER. First this was occuring upon shut down but today it occured at least 18 times (on average every 35-40 minutes).
May I ask if anyone has found a solution to this issue?
I have checked all drivers and everything is up to date. My laptop is XPS 9570.