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Error reported during boot: (A7) Me FW Downgrade - Request MeSpiLock Failed
On start , when Dell logo goes away and dot circle comes up, an error reported in the left upper corner in very small print: (A7) Me FW Downgrade - Request MeSpiLock Failed. There is no visible effect on behavior after Windows booted. I reset BIOS to Default Settings via BIOS menu, but still this error comes up. I think it started after MB was replaced. Replacement was done by Dell service to fix Sound Card + Speaker failure
- Model: Dell XPS 15, 9570. "You should not reset the bios." - Technical support agent requested to set BIOS to its default configuration during problem investigation. He justified this by stating that if BIOS configuration was changed , this action would revert configuration to approved working settings "Check the manual for the correct bios settings" - Can you be more specific ? What are the "correct" settings responsible for this specific error message. The current setting is to use safe boot.
DELL-Cares
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Posted December 6th, 2020 20:00
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Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoicedid you ever get this figured out?
I still the A7 error on bootup
reverted all the way back to bios version XPS_9570_01_10_01 then one at a time back to 17 and still a problem
is there a easy way to reset the NVRAM without having to dismantle this thing again for the 4th time
1st refurbished MB Dell sent me was DOA and this one has a corrupt bios or NVRAM I think
thanks
Mary G
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Posted November 27th, 2020 10:00
What model computer? You should not reset the bios. Check the manual for the correct bios settings.