Error reported during boot: (A7) Me FW Downgrade - Request MeSpiLock Failed

Question

On start , when Dell logo goes away and dot circle comes up, an error reported in the left upper corner in very small print: (A7) Me FW Downgrade - Request MeSpiLock Failed. There is no visible effect on behavior after Windows booted. I reset BIOS to Default Settings via BIOS menu, but still this error comes up. I think it started after MB was replaced. Replacement was done by Dell service to fix Sound Card + Speaker failure

Mary G · Answer

What model computer? You should not reset the bios. Check the manual for the correct bios settings.

y1a1 · Answer

Model: Dell XPS 15, 9570. 'You should not reset the bios.' - Technical support agent requested to set BIOS to its default configuration during problem investigation. He justified this by stating that if BIOS configuration was changed , this action would revert configuration to approved working settings 'Check the manual for the correct bios settings' - Can you be more specific ? What are the 'correct' settings responsible for this specific error message. The current setting is to use safe boot.

DELL-Cares · Answer

Hi  @y1a1,   We have replied to you via private note.   Kavyashree

Rod-N · Answer

did you ever get this figured out?

I still the A7 error on bootup

reverted all the way back to bios version XPS_9570_01_10_01 then one at a time back to 17 and still a problem

is there a easy way to reset the NVRAM without having to dismantle this thing again for the 4th time

1st refurbished MB Dell sent me was DOA and this one has a corrupt bios or NVRAM I think

thanks

XPS

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