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1 Rookie

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3 Posts

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August 1st, 2022 19:00

False low battery warning then hibernation

XPS 13 7390 2-in-1 is about 1 yr old.  Stng abt 2 mths ago, it displays the Low Battery warning for abt 1 sec and then hibernates.  Happens when power is plugged in & the battery is at 100%.  Does anyone know how to fix this issue?  Thanks!

12 Elder

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31.3K Posts

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154.7K Points

August 2nd, 2022 04:00

Run a battery report (open a command prompt with admin privileges at type powercfg /batteryreport). What are the current and design capacities of the battery in the report?

6 Operator

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20.1K Posts

August 2nd, 2022 13:00

That model came out 2 years ago. Try replacing the battery with a genuine new one from Dell if available. Today's batteries fail much quicker now. 18 months to 2 years of life is common now. The battery meter is not always correct especially if you always keep the adapter plugged in--which makes the battery fail quicker.

1 Rookie

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3 Posts

August 2nd, 2022 16:00

Design = 49,985
Current = 48,982

12 Elder

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31.3K Posts

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154.7K Points

August 3rd, 2022 07:00

That should be validation that the battery is OK. If you haven't done so,
1. Power off, unplug the system.
2. Remove the base cover and disconnect the battery from the system board.
3. Hold the power button for 30 sec.
4. Reconnect the battery and power on to a setup screen (F2 at powerup). If the system continues to run without issue on battery, then,
5. Boot into Windows and see if that solved the problem. If you still see the power-cut error, it could be a faulty power management driver -- try reinstalling those (or better, a factory reset of the OS).
If the problem continues, it's either a battery issue or a mainboard issue -- the battery is $150 or less while the mainboard will be pushing $1,000 -- if you have to start swapping parts, the battery is the place to start.

2 Posts

February 5th, 2024 01:15

@ejn63 do you have a video or resource on how to "Remove the base cover and disconnect the battery from the system board"? I don't feel particularly comfortable ripping my computer apart for fear I might completely damage it.

12 Elder

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31.3K Posts

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154.7K Points

February 5th, 2024 02:35

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