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November 14th, 2020 21:00

Getting Stuck on this screen again and again

I have updated my Dell XPS 13. When I restarted the laptop, it got stuck in a screen showing options like Continue and Exit to Windows 10, troubleshoot and turn off your P. In troubleshooting if has options like reset your PC, factory image restore. I did everything I could like uninstalling previous update, resetting to a time before update, launching in safe mode but nothing worked. Then I did a factory image restore and my laptop started working just fine. But when I restarted my laptop again, I was stuck in the same screen as before. What should I do now??? Did everything I could but i end up hereDid everything I could but i end up hereAdvanced options in troubleshootAdvanced options in troubleshootTroubleshootTroubleshootIMG-20201115-WA0016.jpeg

6 Operator

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6.2K Posts

November 15th, 2020 05:00

Welcome to the Dell Community  @tushartiwariofficial 

Try running the Dell Diagnostics and post any errors.

Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet or Servers:

https://www.dell.com/support/article/en-us/sln114988/dell-diagnostic-tools-to-diagnose-and-fix-hardw...

Best regards,

U2

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