We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.

Analogous problem here:

Problema di avvio del dispositivo PCI\VEN_8086&DEV_3E9B&SUBSYS_087C1028&REV_00\3&11583659&0&10.

Nome driver: oem20.inf
GUID classe: {4d36e968-e325-11ce-bfc1-08002be10318}
Servizio: igfx
Filtri inferiori:
Filtri superiori:
Problema: 0x0
Stato problema: 0xC00000E5

on a Dell XPS 15.

Same problem here on a Dell XPS 15

Device PCI\VEN_8086&DEV_3E9B&SUBSYS_087C1028&REV_00\3&11583659&0&10 had a problem starting.

Driver Name: display.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: BasicDisplay
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

Only "Service" seems different from my colleagues above.

Disabling and reenabling the device in device manager fixes the issue untill you reboot the system.

This is a problem since the HDMI port on my DELL XPS 15 will not function while this error occurs.

Please advise.

Encountered this on Optiplex 7xxx machine.  Non-working machine had a driver from 2021 (newer than the number below).  Deleted the display adapter in devmgmt.msc along with the driver files (extra checkbox there when deleting the device).

Rebooted and system reverted to using driver "27.20.100.8935" and both monitors now are working.