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November 18th, 2020 07:00

Intel UHD Graphics 630 "Device not started(igfx)"

Hi,

I encountered an issue with mu extended monitor showing correctly, flickering black intermittently. I have tried reinstalling the Intel UHD Graphics 630 however I receive the following error in device manager. 

Device PCI\VEN_8086&DEV_3E9B&SUBSYS_087C1028&REV_00\3&11583659&0&10 had a problem starting.

Driver Name: oem81.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfx
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

Any help would be really appreciated

 

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November 19th, 2020 01:00

We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.

December 7th, 2020 15:00

Analogous problem here:

 

Problema di avvio del dispositivo PCI\VEN_8086&DEV_3E9B&SUBSYS_087C1028&REV_00\3&11583659&0&10.

Nome driver: oem20.inf
GUID classe: {4d36e968-e325-11ce-bfc1-08002be10318}
Servizio: igfx
Filtri inferiori:
Filtri superiori:
Problema: 0x0
Stato problema: 0xC00000E5

 

on a Dell XPS 15.

1 Message

July 20th, 2021 14:00

Same problem here on a Dell XPS 15

Device PCI\VEN_8086&DEV_3E9B&SUBSYS_087C1028&REV_00\3&11583659&0&10 had a problem starting.

Driver Name: display.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: BasicDisplay
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

Only "Service" seems different from my colleagues above.

Disabling and reenabling the device in device manager fixes the issue untill you reboot the system.

This is a problem since the HDMI port on my DELL XPS 15 will not function while this error occurs.

Please advise.

July 21st, 2021 06:00

Encountered this on Optiplex 7xxx machine.  Non-working machine had a driver from 2021 (newer than the number below).  Deleted the display adapter in devmgmt.msc along with the driver files (extra checkbox there when deleting the device).

Rebooted and system reverted to using driver "27.20.100.8935" and both monitors now are working.

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