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March 19th, 2024 02:21
Laptop is not getting charged
If I plug in charger, laptop is not getting charged, receiving PC isn't charging use the recommended charger and cable dell. I tried in all the 3 ports plugged in.
Now is my laptop is dead, not sure how can I charge it.
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RedMan24
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March 19th, 2024 09:51
I have the same problem, it's seems like quite a common fault on the XPS 9500s:
XPS 15 (9500) plugged in but will not recognize it is charging | Page 4 | DELL Technologies
DELL-Nat M
Community Manager
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March 25th, 2024 13:55
Hi all,
We've noticed some reports of charging issues with certain battery settings. To help diagnose and potentially resolve this issue, we kindly ask users to try selecting the "Standard" battery settings.
Battery Settings
After selecting the "Standard" setting, please monitor your device for any charging issues and let us know the results in the comments below. Your feedback is valuable in helping us find a solution for this.
Thank you for your cooperation!
kentrob56f432
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May 28th, 2024 10:41
@DELL-Nat M This started happening to me a few weeks ago. To diagnose it I ran Dell Update, updated the BIOS then removed the battery, did the restart and it seemed to be fixed. However, this morning, my XPS 15 9500 randomly crashed, I think when the screen saver kicked in and when I restarted, it is no longer charging. It seems to me that the random crashes back to the boot screen started around the same time as the charging problem.
Sometimes when it crashes and I restart, I get the blue screen asking me to restore my system or restart my PC and I always choose restart and it all seems to work okay.
Given that my machine seems to be okay most of the time, I don't think that this is a motherboard or hardware issue but something to do with recent updates.