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September 19th, 2022 01:00

Linux: audio broken on XPS 13 9370

Hello,

when I got this laptop with Ubuntu 16.04 everything was working fine but after a firmware upgrade audio stopped working completely on Linux (now Ubuntu 22.04).

It seems to be a known issue as ArchLinux reports audio to be broken as well on 9370 https://wiki.archlinux.org/title/Dell_XPS_13_(9370)

I'm wondering if you are aware of a workaround or if it's possible to downgrade the firmware to an old, working, version.

I've attached some details/logs below.

Thanks,

Stefano

 

Audio device:

00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21) (prog-if 80)
        Subsystem: Dell Sunrise Point-LP HD Audio
        Flags: bus master, fast devsel, latency 32, IRQ 16
        Memory at dc428000 (64-bit, non-prefetchable) [size=16K]
        Memory at dc400000 (64-bit, non-prefetchable) [size=64K]
        Capabilities: [50] Power Management version 3
        Capabilities: [60] MSI: Enable- Count=1/1 Maskable- 64bit+
        Kernel driver in use: snd_hda_intel
        Kernel modules: snd_hda_intel, snd_soc_skl

 

Kernel errors

[Sep19 10:11] snd_soc_skl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040380
[  +0.019350] snd_hda_intel 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040380
[  +0.000214] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[  +0.014010] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[  +0.000020] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[  +0.000022] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[  +0.000021] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[  +0.000021] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[  +0.000021] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[  +0.000021] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[  +0.000020] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[  +0.000021] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[  +0.000021] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[  +0.007872] hdaudio hdaudioC0D0: no AFG or MFG node found
[  +1.000127] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x200f0000
[  +1.011941] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x200f0000
[  +1.004147] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to single_cmd mode: last cmd=0x200f0000
[  +0.000457] hdaudio hdaudioC0D2: no AFG or MFG node found
[  +0.000016] snd_hda_intel 0000:00:1f.3: no codecs initialized

 

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5 Posts

September 27th, 2022 04:00

Does anybody have a solution/workaround?  

 

Thanks

Stefano

 

 

 

 

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2 Posts

October 15th, 2022 02:00

I also had problems with audio, buillt-in audio did not work. However if i plugged in a docking station, that worked.

Today i found this module option was the solution to my issues:
options snd-hda-intel probe_mask=1

So open a terminal and add it to a .conf file under /etc/modprobe.d/
ex.
echo "options snd-hda-intel probe_mask=1" | sudo tee -a /etc/modprobe.d/xps.conf

Type in sudo password and reboot the machine

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October 15th, 2022 02:00

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October 15th, 2022 11:00

That doesn't work for me but thanks for sharing.

1 Message

December 27th, 2022 07:00

Does not work here either.

It appears that on my xps13 9370, there is the Realtek (ALC299?) HD codec connected to slot 0 and hdmi audio to slot 2.

However the Realtek Audio codec no longer works and I get the kernel messages as copied above:

azx_get_response timeout, switching to polling mode

This error will result in no sound card being detected.

I can pass probe_mask=254 to skip slot 0 and then I get the HDMI audio working again at least. Speakers/Headphones (connected to Realtek) continue not to work.

I don't know if it's age or a BIOS update that broke it - I suspect age, as I have had a period where audio would sometimes work (after booting) and sometimes not.

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October 17th, 2025 08:46

@zepto88​ 

This worked for me also. Quite some years have passed, but it's good to find this on the web. 

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2 Points

January 16th, 2026 04:14

Yes I am also suffering from this or a variant of this one. unresolved. 

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January 16th, 2026 04:15

@zepto88​ no doesn't fix this problem for me.

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