Unsolved
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3021
September 19th, 2022 01:00
Linux: audio broken on XPS 13 9370
Hello,
when I got this laptop with Ubuntu 16.04 everything was working fine but after a firmware upgrade audio stopped working completely on Linux (now Ubuntu 22.04).
It seems to be a known issue as ArchLinux reports audio to be broken as well on 9370 https://wiki.archlinux.org/title/Dell_XPS_13_(9370)
I'm wondering if you are aware of a workaround or if it's possible to downgrade the firmware to an old, working, version.
I've attached some details/logs below.
Thanks,
Stefano
Audio device:
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21) (prog-if 80)
Subsystem: Dell Sunrise Point-LP HD Audio
Flags: bus master, fast devsel, latency 32, IRQ 16
Memory at dc428000 (64-bit, non-prefetchable) [size=16K]
Memory at dc400000 (64-bit, non-prefetchable) [size=64K]
Capabilities: [50] Power Management version 3
Capabilities: [60] MSI: Enable- Count=1/1 Maskable- 64bit+
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_soc_skl
Kernel errors
[Sep19 10:11] snd_soc_skl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040380
[ +0.019350] snd_hda_intel 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040380
[ +0.000214] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ +0.014010] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[ +0.000020] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[ +0.000022] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[ +0.000021] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[ +0.000021] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[ +0.000021] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[ +0.000021] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[ +0.000020] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[ +0.000021] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[ +0.000021] snd_hda_intel 0000:00:1f.3: spurious response 0x0:0x0, last cmd=0xfff0005
[ +0.007872] hdaudio hdaudioC0D0: no AFG or MFG node found
[ +1.000127] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x200f0000
[ +1.011941] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x200f0000
[ +1.004147] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to single_cmd mode: last cmd=0x200f0000
[ +0.000457] hdaudio hdaudioC0D2: no AFG or MFG node found
[ +0.000016] snd_hda_intel 0000:00:1f.3: no codecs initialized
No Events found!


stefano_bar
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September 27th, 2022 04:00
Does anybody have a solution/workaround?
Thanks
Stefano
zepto88
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2 Posts
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October 15th, 2022 02:00
I also had problems with audio, buillt-in audio did not work. However if i plugged in a docking station, that worked.
Today i found this module option was the solution to my issues:
options snd-hda-intel probe_mask=1
So open a terminal and add it to a .conf file under /etc/modprobe.d/
ex.
echo "options snd-hda-intel probe_mask=1" | sudo tee -a /etc/modprobe.d/xps.conf
Type in sudo password and reboot the machine
zepto88
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2 Posts
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October 15th, 2022 02:00
Found it here https://help.ubuntu.com/community/HdaIntelSoundHowto
stefano_bar
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October 15th, 2022 11:00
That doesn't work for me but thanks for sharing.
garloff
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December 27th, 2022 07:00
Does not work here either.
It appears that on my xps13 9370, there is the Realtek (ALC299?) HD codec connected to slot 0 and hdmi audio to slot 2.
However the Realtek Audio codec no longer works and I get the kernel messages as copied above:
This error will result in no sound card being detected.
I can pass probe_mask=254 to skip slot 0 and then I get the HDMI audio working again at least. Speakers/Headphones (connected to Realtek) continue not to work.
I don't know if it's age or a BIOS update that broke it - I suspect age, as I have had a period where audio would sometimes work (after booting) and sometimes not.
erny1803
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October 17th, 2025 08:46
@zepto88
This worked for me also. Quite some years have passed, but it's good to find this on the web.
tencentss6437c8
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January 16th, 2026 04:14
Yes I am also suffering from this or a variant of this one. unresolved.
tencentss6437c8
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January 16th, 2026 04:15
@zepto88 no doesn't fix this problem for me.