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Go to SolutionNew XPS 9500 100% CPU Usage
Last year I posted this thread for an old XPS model
https://www.dell.com/community/XPS/XPS-15-9560-Running-at-100-CPU-on-idle-boot/td-p/7331029
I just got a new XPS 15 9500 and it has this exact same problem.
I find myself having to constantly go to power settings and "restore" the power plan (even though I never change it to begin with).
My CPU will randomly spike to 100% and just stay there which somewhat quickly crashes the computer (CPU overheating). When it boots back up it'll still be at 100% immediately until I go restore the power plan.
There are no services or programs taking 100% of the CPU. It's not a virus. This is a brand new laptop with a fresh install of windows. It seems to be spiking for no reason at all.
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Posted July 15th, 2020 16:00
With some more digging I've found that the IDLEDISABLE power setting is being changed. I can force change it and save it to the power plan, but that only temporary fixes the problem (essentially the same as clicking the restore power plan button). I'm not sure how I can force this setting to be unchangeable.
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Posted January 6th, 2021 14:00
Hi, any updates on this? I am getting a similar issue, with CPU and Disc at 100%; usually at startup, but also on other odd occasions too. I have done a Win 10 re-install, booted in a clean boot environment, but the problem persists. Have tried searching, but no clear path to follow to investigate shows upI'll have a look at that capture cards point you made too (if i can find where these things are - I'm not a deeply tech user). Thanks and regards, Roger
abney317
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19 Posts
3348
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Posted July 15th, 2020 19:00
Seemed to be a couple of capture card drivers that didn't like each other.
Had drivers for both a GV-USB2 and xcapture-1 installed. If I only have 1 of those installed at once then it's all good.