Unsolved
2 Posts
0
188
February 16th, 2023 04:00
No network connection
Hey all,
I have a problem with XPS 13 9370 laptop. Suddenly, I have no network connection at all (see the image below).
I have tried different things - I have installed the driver from the dell website (actually, I do not see it within device manager, even after enabling the hidden devices), installed the newest version of bios, reset the network etc. Basically, I am out of ideas, maybe you have some other ones to fix that?
Cheers!
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JOcean
9 Legend
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12.6K Posts
1
February 16th, 2023 05:00
Do you see the wireless adapter in the BIOS listed under System General Information? Also in the Wireless tab in the BIOS make sure the setting is enabled. If that does not help run diagnostics, F12 at boot, to make sure there are no hardware errors. If none of that helps it is possible the wireless adapter is bad and in that case you can alternatively purchase a USB Wi-Fi adapter such as those here at Amazon.
szyszy
2 Posts
0
February 22nd, 2023 02:00
Hi,
thanks for your help. In System General Information, next to Wi-Fi Device there is (none) and I do not see any wireless adapter. In wireless tab everything is enabled and after diagnostics everything looks fine.
Why would error like this happen? Everything was fine and then suddenly network connection has crushed.