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July 10th, 2025 19:25

Old driver causing issues

Earlier this year I upgraded from Win 10 to Win 11 Pro on my XPS 15 7590. Yesterday I got a notification that the Dell Command Update driver was available for Win 11. Fine - I downloaded it and tried to install. I got an error message that the Win 10 version was still active and I need to remove it before I can install the new one. However, I don't know where to uninstall that driver. 

Can anyone let me know where to uninstall the old Dell Command Update for Win 10 so I can install the new driver for Win 11?  

Current BIOS:  1.35.0, 2/10/2025

OS: Win 11 Pro  10.0.26100  Build 26100

Capros

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17.8K Posts

July 11th, 2025 05:30


To uninstall the old Dell Command | Update for Windows 10 so you can install the new driver for Windows 11, navigate to Control Panel > Programs > Programs and Features, select Dell Command | Update, and then click Uninstall

Detailed Steps:
Open Control Panel: Click on the Start Menu and search for "Control Panel".
Navigate to Programs and Features: In Control Panel, click on "Programs" or "Programs and Features" (depending on your view).
Select Dell Command | Update: Locate Dell Command | Update from the list of installed programs.
Uninstall: Click on "Uninstall" and follow the on-screen instructions to complete the uninstallation process, according to Dell support. 
Install Windows 11 Driver: After uninstalling, you can now proceed to install the appropriate driver for Windows 11 for your Dell device. You can find the drivers on the Dell Support website, according to Dell support: 
Go to the Dell Drivers & Downloads website.
Identify your Dell product.
Select the correct operating system (Windows 11).
Download and install the driver. 

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

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July 11th, 2025 13:07

Small problem -- that file does not appear where it's supposed to be.   These are the only Dell files listed:

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