Unsolved
1 Rookie
•
3 Posts
0
63
August 16th, 2025 11:53
Overheating XPS 15
I have a Dell XPS 15 9520 that constantly overheats, even when "sleeping". When travelling on airplanes, I often find my laptop alarmingly hot to the touch when stored in my computer bag. The fans do not seem to turn on when overheating. This seems to be a clear safety hazard and many others have had similar experiences. Does Dell have a solution?
ejn63
10 Elder
•
30.2K Posts
0
August 16th, 2025 14:23
You should not place a system into a carry bag without completely shutting it down. That's a separate issue from "constantly overheating" that probably means some software installed is keeping the system from sleeping.
Overheating while in operation, particularly on an system that's a few years old is very often due to dust accumulation or dried out thermal pads -- has the system had internal maintenance including a thorough cleanout inside and replacement of the thermal pads?
XPS_Man
5 Practitioner
•
2.4K Posts
0
August 16th, 2025 14:57
this has been an issue with windows sleep mode thn XPS models.
Use Hibernation instead. This modern machine with PCIE SSDs boot in seconds so it hardly makes any difference with sleep/Hibernation.
If you have time for troubleshooting a clean operating system reinstallation would help.
Phonolite
1 Rookie
•
3 Posts
0
August 16th, 2025 18:03
@ejn63 Nah....I fly over 300,000 miles per year and am not going to shutdown and reboot my laptop every time I board and deplane a flight segment. Just going to throw this XPS in the trash and buy a MacBook like my colleagues. One of my coworkers has not rebooted his MacBook in over a year. It is 2025, not 1997.