Same thing here with my brand new 9520. It looks like there is a protective plastic film over the lens or something that make the image blotchy, and the colors washed out but there is no film to remove on the outside. You can move the laptop and see the blotches are stationary in the image from the webcam. The technician left an hour ago after replacing the screen and webcam unit, and no change. I am as disappointed as I am astonished that Dell would deliver such a part in an otherwise high-quality laptop when webcams are an entirely commoditized technology at this point. Either someone at Dell willfully chose this part (presumably to save 4 cents) or Dell has supply chain issues. Way to devalue a nice laptop... I'll either have to buy an external webcam or return the laptop.
seabos
1 Message
0
June 9th, 2023 15:00
Same thing here with my brand new 9520. It looks like there is a protective plastic film over the lens or something that make the image blotchy, and the colors washed out but there is no film to remove on the outside. You can move the laptop and see the blotches are stationary in the image from the webcam. The technician left an hour ago after replacing the screen and webcam unit, and no change. I am as disappointed as I am astonished that Dell would deliver such a part in an otherwise high-quality laptop when webcams are an entirely commoditized technology at this point. Either someone at Dell willfully chose this part (presumably to save 4 cents) or Dell has supply chain issues. Way to devalue a nice laptop... I'll either have to buy an external webcam or return the laptop.