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4 Posts
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1566
September 4th, 2020 03:00
TB16 Firmware Update - Waiting for system reboot
Hi All
I have tried to update my TB16 firmware using Dell 9560 laptop but some of the items seem to be stuck with "Loaded.Waiting for system reboot" as can be seen in the image below.
I have tried powering the dock off and on a number of times, even restarted the laptop but the same message appears. Any ideas how I can complete the firmware update
Thanks
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STARxFLYER
2 Posts
0
June 24th, 2021 07:00
Did you ever figure this out?
I am stuck with the same issue.
DELL-Jesse L
Moderator
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17.8K Posts
0
July 8th, 2021 08:00
STARxFLYER,
If you have anything attached to the Dock, remove it and just have the laptop connected to it. Let me know if that will flash the firmware.
Dell-Jesse L
STARxFLYER
2 Posts
0
July 8th, 2021 08:00
Update to this:
In my instance, I had a BIOS password set. Even though the firmware process prompted me to enter my BIOS password and seemed to proceed to update firmware, it would fail.
Once I removed the BIOS password, I got past the issue descibed in this ticket.
I now have a different issue, that when the XPS 17 9700 laptop reboots to conitnue with the firmware update, the black Dell BIOS post screen attmpts to apply the firmware, but in red letters it says it fails. I will persue that in a differnet thread.
DELL-Jesse L
Moderator
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17.8K Posts
0
July 9th, 2021 10:00
STARxFLYER,
Following up to see if the information below resolved the issue with updating the firmware?
If you have anything attached to the Dock, remove it and just have the laptop connected to it. Let me know if that will flash the firmware.
Dell-Jesse L
DELL-Jesse L
Moderator
•
17.8K Posts
0
July 12th, 2021 03:00
STARxFLYER,
Following up to see if the information below resolved the issue with updating the firmware?
If you have anything attached to the Dock, remove it and just have the laptop connected to it. Let me know if that will flash the firmware.
DELL-Cares
Moderator
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27.5K Posts
0
July 13th, 2021 01:00
Hi STARxFLYER, we are following up to check if you can share the details requested in our last post, we will make sure you receive the necessary support in order to fix the issue. Do reach out if you need any further assistance.
Caramel popcorn
1 Message
0
May 10th, 2022 08:00
Having this same issue. nothing connected to dock besides pc
Mura55
1 Message
0
August 9th, 2022 17:00
If you expand the window, there is a "Restart" button at the right bottom.