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September 26th, 2022 07:00

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Windows 22H2 XPS 15 7590

Hello, I have been trying to update my laptop to the 22H2 updated released by Microsoft, but after restar my PC this get stuck, and I have to force the shutdown twice to do the rollback of the update. the problem seems to be related to this XPS model as you can see in this discussion in the Microsoft's community other users are having the same issue with this XPS model.
Windows 11 22H2 getting stuck - Microsoft Community


3 Apprentice

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4.3K Posts

September 26th, 2022 12:00

If an upgrade fails, it will normally do a rollback on its own.  And this is a specific process and has to unwind everything it just did.

If you want to know what might be happening, you can download the utility below, and run it then copy and paste the results of the report it creates in its folder.  This alone may not give enough info so other files may be required.

setupdiag.exe

SetupDiag - Windows Deployment | Microsoft Learn

 

9 Legend

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33.3K Posts

September 26th, 2022 12:00

I have a fully compatible desktop and 22H2 kept failing.  Even failed the "repair/in place upgrade" using an ISO.

I did the following and was successful in upgrading to 22H2.

1. Run Disk Clean up/Cleanup System Files

2. Download a new 22H2 ISO

3.  Perform "repair" in place upgrade

Repair In place upgrade tutorial from eleven forums:

Repair Install Windows 11 with an In-place Upgrade Tutorial | Windows 11 Forum (elevenforum.com)

13 Posts

September 26th, 2022 14:00

Here is the report:


Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
SetupDiag version: 1.6.2107.27002
System Information:
Machine Name = CAST-XPS
Manufacturer = Dell Inc.
Model = XPS 15 7590
HostOSArchitecture = 1033
FirmwareType = UEFI
BiosReleaseDate = 20220705000000.000000+000
BiosVendor = 1.18.0
BiosVersion = 1.18.0
HostOSVersion =
HostOSBuildString = 22000.1.amd64fre.co_release.210604-1628
TargetOSBuildString = 10.0.22621.382 (ni_release_svc_prod1.220804-1759)
HostOSLanguageId =
HostOSEdition = Professional
RegisteredAV = Windows Defender
FilterDrivers = FileInfo
UpgradeStartTime = 8/23/2022 10:08:03 AM
UpgradeEndTime = 8/23/2022 11:16:02 AM
UpgradeElapsedTime = 01:07:59
CV = iAjJSvcCaE+CqBrs
ReportId = A7EC7FC5-F6FC-4096-81C4-2815AC97858A


Error: SetupDiag reports rollback failure found.
Last Phase = Safe OS
Last Operation = Close log files
Error = 0xC1900101-0x30017
LogEntry:

Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:
Phase Name: Safe OS
Phase Started: 8/23/2022 11:15:41 AM
Phase Ended: 8/23/2022 11:16:01 AM
Phase Time Delta: 00:00:20
Completed Successfully? True


Last Setup Operation:
Operation Name: Close log files
Operation Started: 8/23/2022 11:16:01 AM
Operation Ended: 8/23/2022 11:16:01 AM
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? True


Matching Profile found: FindRollbackFailure - 3A43C9B5-05B3-4F7C-A955-88F991BB5A48
SetupDiag version: 1.6.2107.27002
System Information:
Machine Name = CAST-XPS
Manufacturer = Dell Inc.
Model = XPS 15 7590
HostOSArchitecture = 1033
FirmwareType = UEFI
BiosReleaseDate = 20220705000000.000000+000
BiosVendor = 1.18.0
BiosVersion = 1.18.0
HostOSVersion =
HostOSBuildString = 22000.1.amd64fre.co_release.210604-1628
TargetOSBuildString = 10.0.22621.521 (ni_release_svc_prod1.220908-2241)
HostOSLanguageId =
HostOSEdition = Professional
RegisteredAV = Windows Defender
FilterDrivers = FileInfo
UpgradeStartTime = 9/21/2022 6:49:46 PM
UpgradeEndTime = 9/21/2022 7:47:51 PM
UpgradeElapsedTime = 00:58:05
CV = P8rdovW+4U+yv50z
ReportId = 153D27A4-BB23-45BE-BA14-D678F889E69C


Error: SetupDiag reports rollback failure found.
Last Phase = Safe OS
Last Operation = Close log files
Error = 0xC1900101-0x30017
LogEntry:

Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:
Phase Name: Safe OS
Phase Started: 9/21/2022 7:47:31 PM
Phase Ended: 9/21/2022 7:47:51 PM
Phase Time Delta: 00:00:20
Completed Successfully? True


Last Setup Operation:
Operation Name: Close log files
Operation Started: 9/21/2022 7:47:51 PM
Operation Ended: 9/21/2022 7:47:51 PM
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? True

 

13 Posts

September 26th, 2022 14:00

3 Apprentice

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4.3K Posts

September 26th, 2022 14:00

The report just shows it was having a situation with a booting situation.  If you want, I would like to see the setupact.log from the same folder.  It is a fairly large file and may give more info.  If you could make it available on your OneDrive or some other hosting site and give us a link.

If you decide to do a direct upgrade, as suggested, it may work but I would like to have the file in case it could help others.

I have noticed some folks with that system are having problems booting if the Memory Integrity option is enabled in Windows.  So, it may even be involved in your situation also.

457 Posts

September 27th, 2022 04:00

Honestly no need to rush the update... 21H2 is still supported well into next year. You can give it some more time to 'bake' and then come back to it.

3 Apprentice

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4.3K Posts

September 27th, 2022 04:00

That setupact.log is the one from the Rollback process.  You should have one that is much larger.  If it is not in the folder created, look in the C:\$Windows.~BT\Sources\Panther folder or even the Windows\Panther folder but check the dates to make sure it came from the upgrade attempt.

This log does not give any info, I can find, concerning the original problem.

13 Posts

September 27th, 2022 05:00

both files from the Panther folder...
setuperror.log
setupact (2).log

13 Posts

September 27th, 2022 05:00

I'm subscribed to the insider program to always test the latest features... and you will see me in other betas programs, because I like it... the 22H2 is available to the public already... so is time enough to work on my laptop... 

3 Apprentice

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4.3K Posts

September 27th, 2022 15:00

Sorry to say I do not see a definite cause for the Rollback.  Problems sometimes occur offline and are not shown in the logs.

I do notice your drive configuration is not the normal Dell configuration.  I will assume you have replaced the NVMe drive, perhaps that process is involved.

How did you replace the original drive?

 

457 Posts

September 29th, 2022 23:00

If it's enough time to work on your laptop then why is it not working? I'd like to hear about your success with this update as I decide whether or not to push the update on my own system.

13 Posts

October 3rd, 2022 08:00

I mean, this problem has a long time, since the beta versions of the 22H2... now in the final release still the issue... Dell or Microsoft should have fixed this issue already... 

3 Apprentice

 • 

4.3K Posts

October 3rd, 2022 09:00

It seems the thread you link no one asked for the install file, setupact.log.  If you want to make that available, I can check it but no promises.

It is normally in the C:\$Windows.~BT\Sources\Panther folder but may also be in the Windows\Panther folder.  Check the date and time to verify it is the correct one.

It is a large file so if you could make it available on your OneDrive or another hosting site and give us a link.

457 Posts

October 4th, 2022 01:00

Dell and MS will release things that have bugs, that's just how it goes sadly

13 Posts

October 4th, 2022 17:00

Yes I know, this XPS model have a bug since I brought it 2 years ago and have never been fixed... there are some workaround over the internet(Dell XPS 15 Touchpad hangs)... but dell doesn't release a fix for it...

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