3 Posts

2031

September 20th, 2020 23:00

XPS 13 7390 Headset Microphone Problems

Hello! 

I just got my laptop a month ago and when I was using my headset, it worked totally fine together with its microphone. But now, when I use, the Headset mic just says that it is disconnected. When I troubleshoot it, it says that the device is not plugged in.

The output is fine. I can hear the sounds through the headset, but I just cannot use the microphone. I have disabled the maxxaudio pro waves app but its still doesnt work. When I go to sound settings, the headset isnt in the choices for input devices. 

2 Intern

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415 Posts

September 21st, 2020 02:00

open MaxAudio Pro from programs> click on the speaker icon top left then choose the "correct" output device which in your case would be headset.

max1.JPG

 

3 Posts

September 25th, 2020 05:00

Thank you! This helped a lot! 

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